What are the responsibilities and job description for the Technology Specialist II position at Topgolf Callaway Brands Corp.?
The purpose of the Technology Specialist II is to be responsible for providing technical service work on moderately complex Incident tech support tickets and phone calls. The Technology Specialist II possesses a strong understanding of the Topgolf functional systems and escalates more complex Incidents.
Job Responsibilities
- Respond, resolve, or escalate technical support requests escalated from Tier 1 technical support team members. This involves active engagement and partnership with the caller to resolve the issue or take appropriate next steps to resolve the issue. - 65%
- Document solutions to common escalated technical support requests - 15%
- Train Tech Specialist I Associates on common escalated technical support requests - 10%
- Research and develop actions to prevent reoccurring technical support requests - 10%
Critical Skills & Experience Requirements
- High School Diploma (Req), General Studies (Pref), or equivalent experience
- 3 Years (Req), Technical Support or equivalent support environment (Pref)
- 3 Previous experience working in the IT Field (Pref)
- Ability to work a range of different work schedules
- Expert knowledge of Microsoft Windows, Mac, and iOS Operating Systems
- Proficient knowledge of Microsoft Office 365
- Expert knowledge of computer hardware repair
- Proficient knowledge copier printer and scanner devices
- Ability to communicate technical information, both verbal and written to a wide range of end-user skill levels
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Working knowledge of computer networking (TCP/IP)
ADA
The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.
EEO Statement
Topgolf is a global sports and entertainment community and is committed to equal opportunity and is firmly committed to preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. As an affirmative action employer, Topgolf also takes steps to prevent retaliation and to create a respectful, equitable and inclusive environment for our Guests, Associates, business partners, vendors, and the communities we serve.
Topgolf is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.
Topgolf Entertainment Group does not accept unsolicited agency resumes. Please do not forward unsolicited agency resumes to our website, employees or Human Resources. Topgolf will not pay fees for unsolicited agency resumes and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Topgolf Entertainment Group and will be processed accordingly without fee.
Topgolf participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
