What are the responsibilities and job description for the Outbound Customer Service Representative position at Tort Track?
Overview
We are seeking a detail-oriented contracted team member to help contact clients, verify their information, and update internal records. This role involves high-volume outbound calling, data entry, and clear, empathetic communication with a diverse client base. The ideal candidate will possess strong communication skills, a passion for social impact, and the ability to manage their time and productivity effectively. This is a 6-week, temporary contract with the opportunity for extension based on performance.
Duties
- Make outbound calls to verify and update client contact details
- Accurately document call outcomes in a database
- Connect with clients quickly and handle delicate conversations with care and clear professional communication
- Collaborate with the internal team and adapt to changing priorities
- Maintain a high level of professionalism and confidentiality at all times
Qualifications
- Strong phone communication and interpersonal skills
- Fast, accurate data entry
- Quick-thinking, reliable, adaptable, and able to work independently and as part of a team
- Strong organizational skills with the ability to manage multiple priorities effectively
- A commitment to serving the community and enhancing client experiences
Join us in making a difference! If you are passionate about helping others and possess the qualifications outlined above, we encourage you to apply for the Outbound Customer Service Representative position.
Job Types: Temporary, Contract
Pay: $20.00 per hour
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Work Location: Remote
Salary : $20