UPS Field Service Technical Support

Toshiba International Corporation is a world leader in the design and manufacture of motors, motor controls and power electronics products. Many of these products are designed, built and tested in our 1,000,000 square foot state-of-the-art manufacturing facility in Houston, TX. We have developed a totally integrated manufacturing process from research and development, design, engineering, production and manufacturing to after-market service and sales & marketing. Toshiba differentiates itself from its competitors through its commitment to quality and reliability. We build products to perform in the most difficult conditions. From raw material to the finished product, we assure exacting quality, engineering excellence and stringent testing to meet domestic and international performance standards.

JOB SUMMARY:
Serves as technical assistant to department management in support of both field and internal personnel regarding the resolution of technical, scientific, engineering or general business issues that affect the operations of the group. Will interface with Customers and Authorized Service Providers (ASP), Engineering, Manufacturing, and other departments within the business unit.
KEY RESPONSIBILITIES:

• Provide in house technical support phone assistance to both End-user and Authorized Service Provider (ASP) on a TIC dispatch ticket for ongoing operations in the form of identifying parts, drawings or information that may be needed to accomplish the task.
• Use technical knowledge and skill to find or create specialized items as necessary.
• Create spreadsheets for tracking projects or trends and for use in business analysis.
• Create technical and business presentations.
• Display technical, product, and commercial knowledge.
• Distribute application and engineering data to support service activities.
• Work with the factory engineers to resolve technical problems.
• Create procedures.
• Maintain and accurately process all service request received thru the customer provided form (OSSR/ Startup/ RA) and assigned them to the proper dispatch team personnel.
• Assist with the After Hours On Call duties.
• Special projects as assigned by manager.

Travel: May be required up to 10% - 25%

EDUCATION/CERTIFICATION REQUIRED:

Technical Associates Degree minimum required

BS Engineering or Technology preferred
SKILLS AND EXPERIENCE:

• 3 or more years of Uninterruptible power systems (UPS) technical experience is required (former UPS Technician preferable).
• Ability to read and understand schematics, one-line diagrams, installation guides and operation manuals.
• Proficient in ORACLE, Excel, SharePoint, Outlook, etc.
• Good customer service skills.
• Good written and verbal communication skills.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Work Location: One location