Health Information Specialist

         Adheres and applies to Total Health Care, Inc./Departmental policies/procedures, work flows, Code of Conduct/Ethics and standards to the HIM Technician of the Health Information Management Department. 

·        Demonstrates the ability to scan all necessary health information documents into the electronic medical records system (EMR).

·        The ability to accurately enter and update diagnostic results into the electronic medical records system (EMR) for data reporting.

·         Responds to telephone inquiries relating to Health Information Management functions, and/or forward calls to the appropriate area.

·        Periodically meets with the HIM Manager to ensure that the departmental goals and objectives are being met and identify/implement process improvement work flows.

  When deemed necessary, will assist with the retrieval of incoming requests for information and responds to requests by opening mail, assisting walk-ins and telephone inquiries, and retrieving facsimile inquiries in a timely manner.

      Process all walk-in requests for completion of medical forms and patient health information.

      Demonstrates working knowledge of the scanner, and other work tools and software.

     Submits weekly Productivity Log Reports to the HIM Manager.

     Assist when deemed necessary with the date stamping of all requests and highlights pertinent data to facilitate processing.

      Assist with the release of information requests including retrieving patient’s medical charts and returning charts, copying/scanning medical records accurately and correctly, according to requests, established procedures, and established standards of quality and productivity; and electronically transmits medical record to processing operations.

       Reviews the accuracy of scanned documents and ensures documents reflect the details specified by the requestor.

      Maintains equipment in excellent operating condition (inside and out) and troubleshoot          

Issues with equipment assistance from the Help Desk department.

     Provides excellent customer service by being attentive, respectful and professional at all times; 

·        Appropriately and accurately pulls medical records, and retrieve patient health information from the EMR for patient care, quality review, and audits in a timely manner.

·         Process all walk-in requests for completion of medical forms and patient health information.

·        Adheres to and complies with policies regarding confidentiality and security of medical records stored in HIM department files and clinic databases.

·       Maintains effective communications and working relationships with healthcare providers/physicians, co-workers, and other clinic personnel.

·        Demonstrates a commitment to group goals and teamwork; strong customer service orientation.

·       Demonstrates competency in the use of office equipment. 

    Demonstrates helpful and effective telephone etiquette and customer service skills by providing appropriate information to callers.

    Maintains a neat, clean, and professional personal appearance and observes the dress code established by THC.

    Ability to maintain regular attendance and punctuality as scheduled. Notifies the HIM Manager and/or designee if unable to adhere to daily schedule.

    Works within scope of position and direction; willingly accepts assignments and is available to take on additional tasks facilities or assist with scanning of documents backlogs.

     Ability to adapt to change and respond to difficult and challenging situations in a professional manner.

     Promptly reports to HIM Manager any customer service concerns and/or any potential HIPAA violations whether actual or perceived.

     Ability to accurately and efficiently utilize a computer for data input, retrieval of data, running reports and all other tasks associated with release of information services and time reporting.

      Maintain a good working relationship within the department and other departments.

     Ability to recognize emergency situations within context of job duties and communicate potential issues to the HIM Manager.

• Retrieve patient medical records for physicians, technicians, or other medical personnel. 
• Protect the security of medical records to ensure that confidentiality is maintained. 
• Release information to persons or agencies according to regulations. 
• Compile and maintain patients' medical records to document condition and treatment and to provide data for research or cost control and care improvement efforts. 
• Maintains patient confidentiality at all times, and regulatory requirements, including all state/federal laws and other regulatory agencies 

     Maintains knowledge of safety procedures to ensuring a safe work environment and reports safety concerns to HIM Manager.

    Checks THC and other assigned email and communication systems periodically throughout each business day. Utilizes assigned tools within established guidelines.

·         Performs other work related duties within the scope of the Health Information Management Department to ensure that essential operational task are being met within the established time frames. 

      Must be at least 18 years of age or older

      High School Diploma (GED) required

     Knowledge, experience and/or training in accurate data entry, office equipment and procedures required.