Inside Sales Representative

Summary of Position:

The Inside Sales Account Manager is responsible for meeting established sales goals.  This position is responsible for providing superior quality and service while maintaining the company’s high standards when interacting with customers, employees, partners, and vendors.

Primary Responsibilities: 

• Create action plan and achieve monthly & yearly sales quotas across multiple products and services
• Develop concrete sales techniques utilizing the TSS sales process
• Achieve quarterly departmental and personal objectives 
• Answer and make multiple in and outbound calls daily to customers 
• Educate the customer on the TSS Proven Process and benefits of our products and services
• Respond promptly to customer inquiries received directly via phone, email or forwarded by other departments
• Generate accurate proposals, follow up on proposals in a timely manner, and close orders
• Submit orders for processing with complete and accurate information
• Document customer information in database/CRM

Competencies:

• Strong interpersonal skills, excellent communication skills, organizational skills, and the ability to sell in a highly competitive industry
• Ability to communicate effectively with all levels of plant and corporate personnel
• Strong decision-making skills to address issues effectively and in a timely manner
• Goal-oriented and long-range planning aptitude to promote continued success in meeting goals
• Ability to use influence internally as well as with decision makers in customer facilities
• Strong entrepreneurial spirit

Required Qualifications:

• Associate’s Degree or 5 years of experience in business, sales, marketing or a related field
• Excellent interpersonal, communication, time management, prioritization, and organizational skills
•  Experience and ability to read and interpret construction drawings and specifications
• Detail-oriented and able to focus on multiple tasks at one time
• Comfortable with technology and proficient with Google Apps and Salesforce CRM preferred

Total Security Solutions’ benchmark of success is based on our team’s ability to honor all commitments with integrity, build lasting client relationships, and provide the best customer experience in our industry. We have taken more than three decades of experience in bullet resistant barrier systems and raised the bar within our industry.

Named  three times to the Inc. 5000 List of the Fastest Growing Companies in America and to the Michigan 50 Companies to Watch and named Best and Brightest Companies to Work For® in Metropolitan Detroit, Best and Brightest Companies to Work for in the Nation, and Best of MichBusiness, Total Security Solutions recognizes that our company’s growth can be directly attributed to our team members- from the front office and sales to our shop floor – who work each day to build a safe, high quality and aesthetically pleasing bullet resistant product. We are continuously seeking individuals with the desire to build their careers, while helping expand our business and drive innovation in our industry.

Why Consider a Career at Total Security Solutions?

Our Core Values: 

• BE A TEAM PLAYER- humble, here to help, approachable, collaborative, value others and appreciate differences
• DO THE RIGHT THING- honest, own it, admit mistakes, if you see something, say something 
• CONTINUOUSLY IMPROVE- challenge the status quo, grow or die, solve problems- for good, embrace feedback
• BE PASSIONATELY DRIVEN- can-do attitude, want to win, work hard, see the big picture, love what you do, sense of urgency
• FOCUS ON A GREAT CUSTOMER EXPERIENCE- understand needs, offer solutions, quality deliverables, responsive communication, and respectful and courteous

Our Three Uniques:

• Customer Experience
• Customization 
• Speed

Total Security Solutions is an Equal Opportunity Employer with Leadership and a culture that supports diversity and inclusion.