What are the responsibilities and job description for the Property Manager position at Touchstone Property Management?
Who We Are: We’re a fast growing, local, single-family, plex, and multi-family property management company looking. The ideal candidate will have an ownership mentality, foster a culture of excellence, have unimpeachable character, and act with sincere candor. They will also be detail oriented and possess the ability to think through problems to create solutions. Our main hiring criteria are attitude and aptitude for someone that fits with our culture.
What We’re Looking For: The ideal candidate is detail-oriented, self-motivated, has strong follow-through, and loves working the process. This role ensures satisfied clients through the execution of property management processes. As a Property Manager, you will be at the center of administrative operations, ensuring that timelines, deadlines, and tasks are completed successfully.
How To Stand Out: Provide a proven track record with experience in local, residential & multifamily property management operations. Have a strong knowledge of local landlord-tenant laws. Exhibit excellent communication skills and a client-focused approach. Be a proactive problem-solver and communicator who thrives in dynamic environments. Showcase an ability to manage multiple projects and priorities with ease.
What Success Looks Like: Attain high levels of customer satisfaction and client retention. Meet or exceed company Key Performance Indicators (KPIs). Streamline operations that contribute to overall company growth. Willingness to grow, learn, and pivot together as we respond to changing technology, markets, and environments.
Primary Responsibilities
- Relationships & Communication: Serve as the primary point of contact for owners and tenants providing updates, addressing concerns, and ensuring satisfaction and retention.
- Accounting: Rent collection, tenant charges, notices, invoice approvals, final accounting, owner statements, owner payments.
- Leasing: Guest cards, applications, rent comps, marketing descriptions, applications.
- Administration: Compile rental agreements, lease renewals, review inspections, NTV’s, move-in instructions, key management, utility management, manage keys, HOA management, file insurance, draft notices, answer phones, help guests who come in the office, 24hr & 10 day notices.
- Maintenance: Receive and troubleshoot work orders, schedule & dispatch vendors, communicate with tenants & owners, understand turnover process, identify & resolve issues during inspection reviews.
- Compliance & Risk Management: Stay informed of landlord-tenant laws and industry regulations, ensuring properties are managed with the highest ethical and legal standards.
- Team Leadership: Lead and participate in daily huddles, manage checklists, cross-train for coverage.
- Process Management: You’ll deliver the “Touchstone Experience” every time by following and improving company processes.Understand & adhere to EOS standards.
Role Requirements
- Minimum 2 years’ experience as a property manager in Oregon.
- Must have a valid driver’s license and a good driving record to travel between properties.
- Complete a required comprehensive background check, including criminal history, employment verification, reference checks, and drug screening.
- Ability to participate in after-hours maintenance on-call rotation.
- Bonus: Experience with AppFolio, Property Meld, Google Workspace, Tenant Tech, zInspector.
- Bonus: Oregon Property Manager’s license and/or professional designations such as NARPM’s RMP or MPM. If a team member is interested in obtaining their PM license, Touchstone will provide reimbursement once the license is obtained. Support will also be provided to achieve NARPM professional designation.
Physical Demands
- Ability to remain seated or standing at a desk and work on a computer for extended periods.
- Comfortable with repetitive motions such as typing and using a mouse or trackpad.
- Good vision for reading and working on computer screens (with or without corrective lenses).
- Occasionally lift or carry light objects (e.g., laptops, office supplies, or small packages) up to 20 pounds.
- Occasional moving as needed to retrieve supplies or attend meetings.
- Awareness of maintaining ergonomic posture and workspace setup to prevent strain.
Job Type: Full-time
Pay: $62,400.00 - $83,200.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
- Professional development assistance
- Referral program
Schedule:
- Monday to Friday
- On call
Experience:
- Property management: 2 years (Preferred)
Ability to Commute:
- Clackamas, OR 97015 (Preferred)
Work Location: In person
Salary : $62,400 - $83,200