Human Resources Manager

Job Title: Human Resources Manager

Department: Human Resources 

Contract: Personnel Policies

Grade: Grade 7

Pay: Pay range begins at $59,363 (starting salary dependent upon qualifications)

FLSA: Exempt- Management Provision - Benefit Eligible

Reports To: Assistant Human Resources Director 

Schedule: 40 hours per week

1.        Nature of Work: The Human Resources Manager is responsible for recruitment, pre-employment screenings, onboarding, HRIS software, systems, database management, digital records, FTA/FMCSA drug and alcohol testing programs, HR Department and Municipal Commission on Disabilities and Employment and Volunteer webpages, FMLA and all other leaves and employee communications. In addition this position handles all wellness, discounts, trainings, employee appreciation and recognition programs, participation in Townwide Risk Management Committee and the related rewards program, monitoring and coordinating worker’s compensation, 111F, and unemployment programs and claims, HR reporting and benchmarking. Employee is required to perform all similar or related duties.

2.      Supervision Received:  Employee works under direct supervision of the Human Resources Director, plans and carries out the regular work in accordance with standard practices and previous training, with responsibility for determining the sequence and timing of action with independence in planning and organizing the work activities, including determining and following established protocol. The employee is expected to solve through experienced judgment most problems of detail or unusual situations by adapting methods or interpreting instructions to resolve the particular problem. Instructions for new assignments or special projects usually consist of statements of desired objectives, deadlines and priorities. Technical and policy problems or changes in procedures are discussed with supervisor, but ordinarily the employee plans the work, lays it out and carries it through to completion independently. Work is generally reviewed for technical adequacy, appropriateness of actions or decisions, and conformance with policy or other requirements; the methods used in arriving at the end result are not usually reviewed in detail.

3.        Supervisory Responsibility:  Employee supervises the Benefits Specialist, interns and/or volunteers.

4.        Confidentiality: Employee has access to department-wide confidential information including employee records. Confidentiality must be maintained with regard to this information in          accordance with Departmental Policy and Public Records Act.

5.        Accountability:  Errors, missed deadlines or poor judgment could severely jeopardize department operations or programs result in a delay of service, confusion, monetary loss, or have extensive financial and/or legal repercussions and adverse public relations for the Town of Duxbury.

 6        Judgement:  Numerous standardized practices, procedures, or general instructions govern the work and in some cases, may require additional interpretation.  Judgment is needed to locate, select, and apply the most pertinent practice, procedure, regulation, or guideline. Guidelines may be in the form of administrative or organizational policies, general principles, legislation or directives that pertain to specific department or functional areas. Extensive judgment is required to develop new or adapt existing methods and approaches for accomplishing objectives or to deal with new or unusual requirements within the limits of the guideline or policies. The employee is recognized as the department or functional area’s authority in interpreting the guidelines, in determining how they should be applied, and in making recommendations for operating policies, standards or criteria.

7.        Complexity:  Work consists of employing many different concepts, theories, principles, techniques and practices.  Assignments typically concern such matters as studying regulatory changes trends in the field for application to the work; assessing services and recommending improvements; planning long range projects; devising new techniques for application to the work, recommending procedures, standards or criteria.

 8.        Nature and Purpose of Relationship:  Employee interacts constantly with co-workers, the public, groups and/or individuals such as civic leaders, peers from other organizations, representatives of professional organizations and news media. The employee deals with Federal, State and Municipal governmental agencies, the public and other individuals on behalf of a department to communicate departmental practices, procedures, regulations or guidelines.  Excellent communication, interpersonal and customer service skills are required involving courtesy, tact, and diplomacy in resolving complaints or concerns of the public and/or employees.

 9.        Essential Functions: The essential functions or duties listed below are intended only as illustrations of the various type of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.

1. Manages employee recruiting efforts, places advertising, tracks applications, schedules and conducts interviews with hiring managers in accordance with established process.
2. Performs new hire background checks, schedules pre-hire screenings, provides orientation, onboarding (including enrollment in employee programs and benefits) and submits all related benefit and payroll paperwork.
3. Administers FTA/FMCSA drug and alcohol testing programs in cooperation with participating providers and departments.
4. Maintains HR Department, Municipal Commission on Disabilities and Employment and Volunteer webpages
5. Responsible for processing of all FMLA, SNLA, Military, Personal, Medical and other leaves of absence.
6. Prepares, schedules and coordinates employee education, discounts, appreciation, recognition and communication materials throughout the year.
7. Stays current on federal, state, and case law and monitors labor law updates, as well as best human resources and benefit practices and procedures through education, participation in professional groups, and related on-line services.
8. Assists with compensation, classification and performance evaluation processes related maintenance, tracking and improvement efforts.
9. Participates in enterprise wide Risk Management Committee and related rewards programs.
10. Monitors and coordinates worker’s compensation, 111F, and unemployment programs and related claims.
11. Provides reporting and analytical support for benchmarking, researching, etc. with other municipalities and private industry.
12. Provides management and maintenance of human resources records, filing, notifications, HR database and various Town webpages.
13. Assists in researching issues, and preparing documents, related to employment, collective bargaining, grievances, and related personnel issues.
14. Prepares specific correspondence and documentation that effectively communicates human resources discussions and results.
15. Assists with required EEO, HIPPA, and affirmative action reports, analyzing information, distributing required information and maintaining records
16. Prepares, directs, and maintains records and procedures for controlling payroll and personnel transactions and reporting data
17. Acts as receptionist answering questions and directing visitors to appropriate staff as necessary to resolve issues.
18. Supervises, coordinates and performs administrative work related to insurance and benefits for employees, retirees and their beneficiaries.
19. Provides one-on-one counseling for employees and retirees and their beneficiaries regarding benefit matters.
20. Has oversight of service, premium and administrative payments to related providers.
21. Researches and resolves eligibility issues relating to plan participants and related data.
22. Provides backup support to other office staff outside the Human Resources department as required.
23. Creates and maintains information systems and databases.
24. Maintains Applicant Tracking System (ATS) and Human Resources Information System (HRIS) software, database and digital records.
25. Prepares reports contained using information contained in the payroll and HRIS systems as requested for use by HR, town departments, the public or outside agencies.
26. Effectively maintains, follows and trains others on various systems and protocols.
27. Develops and delivers HRIS systems and other training to supervisors, managers and others as needed
28. Performs other duties and projects as assigned.

 10.   Recommended Minimum Qualifications:

Education and Experience: College degree and three to five (3-5) years of work experience in the human resources field; Human Resources Information Systems (HRIS) software, systems, database management and digital records, compensation, recruiting and/or training experience preferred, or any equivalent combination of education, training and experience which provides the required knowledge, skills and abilities to perform the essential functions of the job.

Special Requirements: Employee must have strong customer service and interpersonal skills and a valid driver’s license.

11. Knowledge, Abilities and Skill

Knowledge: Knowledge of local, state and federal labor and employee/retiree insurance and benefit laws and regulations pertaining to municipal employees; knowledge of department operations and employee benefit services in accordance with collective bargaining agreements, federal, state, and town polices. Knowledge of accepted personnel practices and procedures.  Knowledge of insurance industry (commercial and private).  Knowledge of federal HIPPA rules and regulations.  Thorough knowledge of municipal health insurance programs and related regulations in Massachusetts.

Abilities: To develop, implement and monitor the effectiveness of a wide range of employee benefit services, work effectively with confidential information.  Ability to work tactfully and diplomatically with employees, retirees, dependents, officials of companies doing business with the Town and members of the public.  Must possess the ability to communicate diplomatically, empathetically, clearly and effectively in written and oral form; ability to establish and maintain cooperative relationships with town officials and governmental representatives; ability to provide motivation, incentive and leadership.  Ability to make basic arithmetical computations and tabulations in a timely and accurate manner, maintain confidential information, as well as maintain, manage, and organize complex records. Ability to plan, assign and supervise the work of department personnel. Ability to manage and prioritize multiple tasks in an independent, organized, and timely manner.  Ability to identify problems and take initiative to respond to concerns in a timely, collaborative, friendly, detailed, and accurate manner.

Skill: Excellent customer service, interpersonal and organizational skills; skill in working with numbers and detail; excellent analytical and communication skills; must have excellent computer skills including demonstrated skill in use of business and financial software applications including word and spreadsheet applications.  Excellent work ethic, cooperative and engaging attitude, written and oral communication skills.

12. Work Environment:  The work environment involves everyday discomforts typical of office settings with frequent interruptions.  Noise or physical surroundings may be distracting, but conditions are generally not unpleasant. Employee may be required to work beyond normal business hours to attend evening meetings and to accomplish work assignments.

Occupational Risk:  Duties of the job present little potential for injury.  Risk exposure is similar to that found in typical office settings.  Duties generally do not generally present occupational risk,

13. Physical and Mental Requirements: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the position’s essential functions.

Physical Demands:  Little or no physical demands required to perform the work.  Employee is required to lift, push or pull office equipment up to 30 lbs.

14. Motor Skills:  Duties involve assignment requiring application of hand and eye coordination with finger dexterity and motor coordination.  Examples include moving objects, operating a telephone, personal computer and/or most other office equipment typing, and or word processing, filing, moving objects, sorting of papers and operating a motor vehicle.

15. Visual Demands:  Position requires the employee to constantly read documents and reports for understanding and analytical purposes. Employee is not required to distinguish colors.

(This job description does not constitute an employment agreement between the employer and employee and is subject to change by the employer as the needs of the employer and requirements of the job change.)

This job will be posted beginning September 30, 2022 - October 15, 2022 at 12:01AM

Salary : $72,500 - $93,802