What are the responsibilities and job description for the Visitor Information Assistant Seasonal position at Town of Estes Park?
Join our Team! Events and Visitor Services is seeking a Seasonal Visitor Information Assistant for the winter season, not to exceed 6 months. Weekend work will be required.
This position is Open Until Filled and the vacancy may close without notice if a candidate is selected. To ensure your application is reviewed, it is highly recommended that you apply on or before the first review date of October 14.
The Visitor Information Assistant provides friendly, timely, and accurate visitor services to callers, emailers, and walk-in visitors who seek information about Town services, attractions, businesses, events, and Rocky Mountain National Park; maintains Visitor Center lobby displays, handles community ticket sales, and maintains statistical records for visitor services.
The below list is intended to be illustrative of the responsibilities of the position and not all encompassing. The Town may change these duties at any time.
Assists walk-in, email, and call-in visitors with inquiries using visitor center printed materials, kiosk, and online resources.
Maintains a working knowledge of the public and private attractions, recreation areas, events, weather conditions, accommodations, shops, restaurants and other attractions.
Assists with the maintenance of materials and handouts distributed at the front counter by volunteers and visitor services staff.
Ensures that visitor information publications are well stocked and up to date in the visitor center lobby and disposes of out-dated materials.
Assists with the organization of all visitor center printed materials & publications in the center’s storage area.
Uses the Visit Estes Park, Town of Estes Park, Rocky Mountain National Park, Colorado Department of Transportation, and other websites as required to assist callers, emailers, and walk-in visitors with varied questions about the area.
Communicates daily Rocky Mountain National Park updates to volunteers at the front counter and to the public.
Inputs the daily number of incoming telephone calls and visitor traffic counts in spreadsheets.
Handles community ticket sales.
Performs other related work as required or assigned.
- High school diploma or equivalent (GED).
- A minimum of one year customer service experience.
- None
REMOTE WORK ELIGIBLE: No
CELL PHONE ALLOWANCE: No
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The requirements listed below are representative of the knowledge, skill, and/or ability required:
Must possess strong customer service skills.
Must work well in a team environment and independently.
Ability to use standard office equipment including personal computers.
Solid knowledge of how to do internet searches and use e-mail programs.
Strong organizational and time management skills.
Ability to handle multiple changing tasks with frequent interruptions.
Must possess the initiative to handle routine problems.
Ability to perform routine clerical tasks.
Ability to read and interpret information on maps and brochures.
Must be able to work weekends and some holidays.
Ability to provide excellent customer service to internal and external stakeholders.
Ability to communicate effectively, both verbally and in writing, and follow oral and written instructions.
Ability to establish and maintain effective working relationships with employees, customers and the general public.
EXEMPT: No
GRADE: SEAS 1 ($16.50-$19.50 per hour)
REPORTS TO: Visitor Services Manager
Physical Requirements and Work Environment
| Frequency Guide | |||||
| Rarely (R) | Occasionally (O) | Frequently (F) | Constantly (C) | ||
| Less than - 5% | 6 – 30% | 31% - 70% | Over 70% | ||
| Physical Task | Frequency | Physical Surroundings | Frequency | ||
| Sitting | F | Extreme Temperatures | R | ||
| Standing | F | Inside Work | C | ||
| Walking | O | Outside Work | R | ||
| Running | R | Walking on uneven surfaces | R | ||
| Stooping | O | Working at height | R | ||
| Kneeling | O | Other: | |||
| Squatting | O | ||||
| Climbing | R | Environmental Conditions | |||
| Balancing | R | Exposure to Chemicals | R | ||
| Reaching | O | Exposure to Gases/Fumes/Dust | R | ||
| Grasping | F | High Noise Levels | R | ||
| Fingering | F | Moderate Noise Levels | F | ||
| Handling | F | Vibrations | R | ||
| Visual Acuity: Near | F | Light/Power Equipment Ops | R | ||
| Visual Acuity Far | O | Heavy Equipment Operation | R | ||
| Depth Perception | O | Work in Traffic | R | ||
| Color Discrimination | F | Local Travel | R | ||
| Peripheral Vision | O | Out of Town Travel | R | ||
| Talking | C | Other: | |||
| Hearing | C | ||||
| Other: | Weight of Objects Moved | ||||
| Over 100 pounds | R | ||||
| Over 50 Pounds | R | ||||
| Over 10 pounds | O | ||||
PRE EMPLOYMENT PHYSICAL REQUIRED: NO
PRE EMPOYMENT DRUG SCREEN REQUIRED: NO
Salary : $34,320 - $40,560
