What are the responsibilities and job description for the Utility Field Representative position at Town of Jupiter?
JOB
The purpose of this classification is to provide customer service for the utility billing operations, to include reading water meters, recording water consumption for use in billing customers, installing and maintaining meters, and collecting delinquent payments on customer water accounts.
EXAMPLE OF DUTIES
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Performs customer service functions; meets with customers in the field to answer questions, provide assistance and relay information related to water meters, water consumption, water leaks, billing issues, procedures; responds to routine questions, complaints, requests for service; investigates abnormal readings and initiates problem resolution. Reads water meters via automated reading technologies or manually within designated timeframes; enters water consumption data from meter into laptop computer; reads and records meter registers; records data and confirms accuracy of readings. Locates water meters and performs service work and re-reads on established routes; drives and maintains utility truck to conduct meter-reading activities. Disconnects water service for termination of service, non-payment of bills; connects/reconnects water service for new accounts, payment of delinquent bills. Tests meters to ensure proper operations and accurate readings; inspects/observes condition of meters; reports faulty equipment or any necessary repair/maintenance work. ADDITIONAL FUNCTIONS Provides response to after-hours calls or to emergency situations and assistance to other employees or departments as needed.
SUPPLEMENTAL INFORMATION
Data Utilization: Requires the ability to calculate and/or tabulate data. Includes performing subsequent actions in relation to these computational operations. Human Interaction: Requires the ability to exchange information for the purpose of clarifying details within well established policies, procedures and standards.Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment, machinery, tools and/or materials requiring complex and rapid adjustments. Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information.Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division. Requires work with fractions and decimals and other relational computational functions.Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change.ADA COMPLIANCEPhysical Ability: Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-70 pounds).Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, traffic hazards, bright/dim light, toxic agents, or animals/wildlife.The Town of Jupiter, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Town will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.
The purpose of this classification is to provide customer service for the utility billing operations, to include reading water meters, recording water consumption for use in billing customers, installing and maintaining meters, and collecting delinquent payments on customer water accounts.
EXAMPLE OF DUTIES
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification. Other duties may be required and assigned. Performs customer service functions; meets with customers in the field to answer questions, provide assistance and relay information related to water meters, water consumption, water leaks, billing issues, procedures; responds to routine questions, complaints, requests for service; investigates abnormal readings and initiates problem resolution. Reads water meters via automated reading technologies or manually within designated timeframes; enters water consumption data from meter into laptop computer; reads and records meter registers; records data and confirms accuracy of readings. Locates water meters and performs service work and re-reads on established routes; drives and maintains utility truck to conduct meter-reading activities. Disconnects water service for termination of service, non-payment of bills; connects/reconnects water service for new accounts, payment of delinquent bills. Tests meters to ensure proper operations and accurate readings; inspects/observes condition of meters; reports faulty equipment or any necessary repair/maintenance work. ADDITIONAL FUNCTIONS Provides response to after-hours calls or to emergency situations and assistance to other employees or departments as needed.
SUPPLEMENTAL INFORMATION
Data Utilization: Requires the ability to calculate and/or tabulate data. Includes performing subsequent actions in relation to these computational operations. Human Interaction: Requires the ability to exchange information for the purpose of clarifying details within well established policies, procedures and standards.Equipment, Machinery, Tools, and Materials Utilization: Requires the ability to operate and control the actions of equipment, machinery, tools and/or materials requiring complex and rapid adjustments. Verbal Aptitude: Requires the ability to utilize a wide variety of reference and descriptive data and information.Mathematical Aptitude: Requires the ability to perform addition, subtraction, multiplication, and division. Requires work with fractions and decimals and other relational computational functions.Functional Reasoning: Requires the ability to carry out instructions furnished in written, oral, or diagrammatic form. Involves semi-routine standardized work with some latitude for independent judgment concerning choices of action.Situational Reasoning: Requires the ability to exercise judgment, decisiveness and creativity in situations involving a variety of generally pre-defined duties which are often characterized by frequent change.ADA COMPLIANCEPhysical Ability: Tasks require the ability to exert moderate, though not constant physical effort, typically involving some combination of climbing and balancing, stooping, kneeling, crouching, and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (20-70 pounds).Sensory Requirements: Some tasks require the ability to perceive and discriminate colors or shades of colors, sounds, depth, texture, and visual cues or signals. Some tasks require the ability to communicate orally.Environmental Factors: Performance of essential functions may require exposure to adverse environmental conditions, such as dirt, dust, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, traffic hazards, bright/dim light, toxic agents, or animals/wildlife.The Town of Jupiter, Florida, is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the Town will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.