DPW Business Manager

Job Overview
We are seeking an energetic and strategic DPW Business Manager to lead and oversee the operations, management, and development of our Department of Public Works (DPW). In this pivotal role, you will drive business growth, ensure operational excellence, and foster a culture of continuous improvement. Your leadership will empower teams to deliver high-quality services while maintaining fiscal responsibility and enhancing community engagement. This is an exciting opportunity for a dynamic professional passionate about managing complex projects, optimizing processes, and leading with vision and purpose.

Duties

• Oversees and coordinates all administrative, financial, and business operations of the Public Works Department, ensuring a high level of customer service.
• Supervises administrative and clerical staff in accordance with Town policies and applicable collective bargaining agreements.
• Plans, prepares, and oversees multi-million-dollar departmental operating and enterprise fund budgets, including monitoring expenditures, developing budget models, and producing financial and management reports.
• Oversees wage, salary, payroll, and accounts payable functions for all DPW divisions, including verification of contractual payments, stipends, cost-of-living adjustments, and contractor invoices.
• Assists with revenue projections, rate studies, cost analyses, and rate recommendations in support of long-term fiscal planning.
• Assists the Director with purchasing, procurement, and contract administration activities in compliance with Massachusetts procurement laws and Town policies, identifying opportunities for cost savings and operational efficiencies.
• Serves as staff liaison to the Enterprise Advisory Committee, including preparing agendas and materials, drafting and maintaining official minutes, coordinating meetings, maintaining records, and ensuring follow-up on Committee actions.
• Acts as a liaison between the DPW and other Town departments, including Finance, Human Resources, Information Technology, and the Treasurer/Collector’s Office.
• Oversees customer service operations; responds to and triages public inquiries and service requests related to DPW services, public safety concerns, and water and sewer operations, ensuring appropriate prioritization and follow-up.
• Oversees State and Federal reimbursable accounts, including MassDOT, DEP, EPA, and FEMA funding.
• In coordination with the Information Technology Department and Treasurer/Collector’s Office, maintains water billing systems and implements technology solutions to ensure accurate billing and collections.

Qualifications

• Proven management experience with a strong background in supervising teams within a public works or related environment.
• Demonstrated expertise in strategic planning, project management, and process improvement initiatives.
• Strong leadership skills with the ability to inspire teams and foster a culture of continuous growth.
• Experience managing profit & loss statements with a focus on financial stewardship and business development.
• Excellent communication skills to effectively engage stakeholders at all levels.
• Knowledge of public works operations or municipal services is preferred but not required.
• Bachelor’s degree in Public Administration, Business Administration, Finance, Accounting, or related field preferred; equivalent combination of education and experience considered. Demonstrated experience in municipal budgeting, enterprise funds, procurement, and administrative management required.

Pay: $36.55 - $45.70 per hour

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $37 - $46