Volunteer and Front Desk Coordinator (PT)

The Town of South Hadley seeks a friendly, positive individual to join the Senior Center’s team as a part-time Volunteer and Front Desk Coordinator. This position serves as a welcoming ambassador, who assists participants with information and with registration for various programs and services, while helping with various projects. Overseeing recruiting, training, scheduling, and supervising volunteers is also a key responsibility of the role.

The position requires exemplary customer service, verbal and written communication skills, and the ability to interact with a diverse population of senior participants, families, volunteers and staff with empathy, tact and discretion. The position creates and maintains a professional and accessible image as the initial point of contact representing the South Hadley Senior Center in a manner that promotes a culture of community, inclusion and belonging.

Essential Functions:

• Opens the Front Desk and Senior Center.
• Interviews, trains, supervises, and schedules volunteers and keeps records for tracking volunteer hours.
• Provides coverage for Welcome Desk as necessary.
• Offers a pleasant, welcoming, and professional greeting to all incoming individuals.
• Checks in members for daily class/activity attendance and accepts payment for applicable fees.
• Answers questions for members and visitors pertaining to COA functions.
• Registers members for various fitness classes, craft, and other activities.
• Answers telephones and voicemails to address members' questions and needs. Directs incoming calls to appropriate staff members and/or takes messages.
• Enrolls new members in MySeniorCenter database, assigning a key tag for use in login to kiosk to indicate event attending.
• Monitors sign-ups for next day lunch program; provides attendance numbers to WestMass Eldercare for lunches to be delivered; documents members that were in attendance for WMEC records.
• Updates appointment sign-up spreadsheets with current and future calendar dates.
• Follow all health, safety, and emergency procedures.
• Performs other related job duties as required.

Minimum Qualifications:
The following requirements may be substituted by an equivalent combination of education, training, and experience which provides the necessary knowledge, skills, and abilities required to perform the job:

• High school degree or GED

• At least two years of related work experience
• Ability to satisfactorily pass CORI check
• Current CPR/AED and First Aid certification or ability to obtain soon after hire
• Knowledge of computer and software skills and ability to learn and work with new software
• Position also helps with room set-up and requires ability to move up to 20lbs.

Status and Compensation:

This is an FLSA non-exempt, non-union, non-benefited position with an anticipated schedule of 19 hours per week during regular business hours, with an anticipated starting rate of $20.87 per hour per hour (Grade 3/Step 1).

Click HERE to complete the online application and upload a cover letter and resume. Applicants will be reviewed on a rolling basis; positions will remain open until filled.

The Town of South Hadley is an Affirmative Action/Equal Opportunity Employer.

Job Details