Operations Manager

The TownePlace Suites Lawrence KS, a 91 room Marriott hotel, has the position of Operations Manager available for a person with a strong background in guest service and leadership roles. Hotel experience is a plus but not required.

This individual will be responsible for assisting the General Manager in managing the day to day operation of the hotel. This position should take strong pride in developing employees and providing excellent service to our guests.

SUMMARY:

The Operations Manager is responsible for directing and overseeing all operational activities and departments in the hotel in the General Manager’s absence in order to maximize revenue, deliver a positive guest experience, and provide exceptional customer service for the guests.

The Operations Manager assists in coordinating the activities of hotel personnel by performing the following duties:

ROUTINE ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Human Resources processes in the hotel, including payroll processing, associate file and paperwork, appraisals and reviews, interviewing, hiring, training, counseling, disciplining, and making recommendations for dismissals; as needed in conjunction with the General Manager
• Plan, schedule, assign, direct, and review associate’s work, as applicable.
• Attends and Occasionally Conducts Staff Meetings appropriately.
• Adheres to all franchise and company procedures and regulations
• Strives to increase the level of guest satisfaction by delivery of an improved product through employee development and quality image.
• Addresses complaints, identifies and resolves problems in a timely manner; may develop alternative solutions; uses reason when dealing with emotional topics and/or situations.
• Leads the development and implementation of goals, policies, procedures, and priorities relating to the area(s) of responsibility.
• Carries out supervisory responsibilities in accordance with Management Company policies and procedures, applicable federal and state employment laws and regulations.
• Performs quality assurance (QA) requirements for areas of responsibility.
• Thoroughly understands and implements the Brand Service Culture.
• Ensures orientation for new team members is thorough and completed in a timely manner.
• Remains highly visible and be readily available and approachable for all guests and employees.
• Extends professionalism and courtesy to guests at all times.
• Creates a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service.
• Leads by example demonstrating self-confidence, energy and enthusiasm.
• Sets clear expectations for team members; communicates goals and results; recognizes good team and individual performance on a continuous basis.
• Encourages staff to solve guest and associate related concerns.
• Develops cross-training opportunities.
• Accounting functions, including but not limited to accounts payable and receivable, petty cash, and ordering procedures.
• Approves Schedules appropriately to meet demand and budget goals.
• Performs all shift checklist responsibilities.
• Supports team members to ensure their entire workload is completed daily.
• Performs other duties as required.

QUALIFICATION REQUIREMENTS:

The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Education and/or Experience:

• Hotel Management, General Business or Marketing degree preferred.
• Three plus years hotel or management experience preferred.
• Or equivalent combination of education and experience.

Knowledge, Skills and Abilities:

• Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc.
• Ability to communicate effectively and professionally verbally, in writing, and utilizing proper business telephone etiquette, and in making presentations.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Substantial knowledge of hotel operations or ability to learn quickly.
• Excellent problem analysis and problem solving skills required.
• Excellent guest relations skills.
• Prompt and regular attendance.
• Will be required to work nights, weekends and holidays.
• Work flexible hours and/or overtime as required. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Act as a team leader / player with all levels of staff.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Participate in all mandatory job training and meetings.
• Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager.
• On-call status

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

• While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
• The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

Benefits

• Affordable health insurance with employer premium contributions
• Wide-range of benefit options (medical, dental, vision, HSA, disability, life)

• Paid Time Off (PTO)

The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change.

Individuals interested in the position may request an application:

• Via Email by responding to this ad

The TownePlace Suites by Marriott - Lawrence, KS is an Equal Opportunity Employer

Job Type: Full-time

Job Type: Full-time

Pay: From $17.00 per hour

Expected hours: 40 – 60 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Work Location: In person

Salary : $17