Barista - InterContinental Hotel Kansas City

Iconic InterContinental Hotel Kansas City at the Plaza

The Barista is responsible for greeting, selling/order taking, preparing beverages and serving guests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management. Complies with all guest service basics such as uniforms, name tags and proper guest greeting. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.

What You’ll Be Doing

• Organize and maintain a clean service podium.
• Ensure all tables are properly set before seating guests. Ensure all menus are clean.
• Maintain and use seating chart for rotation of stations.
• Greet and seat guests properly and issue menus.
• Answer phones properly and follow all reservation procedures.
• Follow all cash handling, credit card transactions and room charge procedures for guest payments.
• Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
• Report any incidents of guest dissatisfaction or other matters of significance to manager / supervisor so that corrective measures may be taken.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety,
• security and emergency procedures.
• Greet guests and answer all questions about the menu.
• Accurate and prompt order taking.
• Prompt preparation of beverages in accordance with prescribed procedures and brand standards.
• Timely delivery of beverages/food to guests.
• Any other duties / tasks as requested by management.
  
  

What You Bring

High school education or related experience. Familiarity with hospitality industry practices preferred.

Ability to understand and provide friendly guest service. Ability to understand and comply with proper ordering, beverage preparation and food handling techniques. Process guest checks and collect payments in compliance with cash handling, credit card transactions, room charge processing and accounting policies and procedures. Ability to timely compile facts/figures, identify and investigate issues and resolve basic matters. Ability to follow an appropriate course of action based on policies and procedures. Attention to details with good organizational and efficient time management skills. Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast-paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.

EOE/M/F/Vet/Disabled