Hospitality Attendant

Job Overview

The Hospitality Attendant is responsible for the set up, clearing and cleanliness of the hospitality area in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Complies with all guest service basics. Knowledgeable on hotel facilities and services to assist guests as appropriate. Impresses guests with quality and timely service in a pleasant and friendly manner.

What You'll be doing

• Set up and maintain food offerings in the hospitality area during hours of operation.
• Clean and maintain hospitality area.
• Clear empty glasses, dishes and debris. Place items in proper areas.
• Clean any spills and breakage immediately, keep floors clean and dry.
• Respond to guest needs.
• Answer guest inquiries about hotel services and in-house events, etc.
• Assist with all aspects of service as requested.
• Stock inventory of hospitality area offerings.
• Consistent professional and positive attitude and actions when communicating with guests, vendors and associates.
• Attend department meetings as scheduled.
• Comply with policies and procedures. Practice safe work habits and comply with sanitary, safety, security and emergency procedures. Write shift reports including reports on any incidents of theft, accidents or injuries when assigned. Check with manager / supervisor before leaving work area for any reason.
• Report any incidents of guest dissatisfaction or unusual matters of significance to manager / supervisor so that corrective measures may be taken.
• Perform special projects and other responsibilities as assigned. Participate in task forces and committees as requested.

Skills and Abilities:

Ability to understand and provide friendly guest service. Knowledge of the area and the ability to answer guest questions and make appropriate recommendations. Ability to resolve guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations. Attention to details with good organizational and efficient time management skills.

Consistent professional attitude and behavior with effective listening and communication skills. Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient. Ability to satisfy the legal requirements for employment within the jurisdiction.

Working Conditions & Physical Effort:

Physical work is a primary part of job and work is normally performed in an interior hotel. The work involves exposure to extreme temperatures, chemicals, dirt, fumes, smoke, unpleasant odors, and/or loud noises. The exposure to hazards or physical risks requires following basic safety precautions and use of applicable protective equipment. Physical requirements include extended standing and walking, climbing, bending, reaching, pulling, pushing, kneeling and lifting up to 50 lbs. While performing job duties, the associate is required to speak, listen and write. The job requires close vision with or without corrective lenses.

Benefits:

Benefits for Full Time employees may include:

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

*Benefits vary by location*

Part-Time Benefits Also Available!

EEO/VET/DISABLED