What are the responsibilities and job description for the IT Technical Support Specialist position at TPI?
Description
TPI is a full service printer specializing in complex variable data printing in the gaming industry. We are a privately held company that has been in business for over 40 years. TPI is always looking for committed, hard working, self-motivated individuals that take pride and accountability in their work. TPI rewards their employees with competitive salaries.
Position Summary: The IT Technical Support Specialist position provides essential technical assistance and support for computer systems, hardware, and software. This role is responsible for responding to user queries, running diagnostic programs, isolating problems, and implementing effective solutions.
Essential Functions
- Provide technical assistance for incoming queries and issues related to computer systems, software, and hardware.
- Respond to queries in person or over the phone.
- Develop and write training documentation and conduct training sessions for computer users.
- Maintain the daily performance of computer systems.
- Respond to email messages from customers seeking help.
- Guide customers through the problem-solving process.
- Install, modify, and repair computer hardware and software.
- Perform virus and spyware updates on computers.
- Run diagnostic programs to resolve issues.
- Troubleshoot and resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.
- Install computer peripherals for users.
- Follow up with customers to ensure issues have been resolved.
- Gather feedback from customers about their computer usage experiences.
- Generate reports to identify recurring malfunctions.
Requirements
- Advanced proficiency in Microsoft Office applications, including Access, Excel, Outlook, and Word.
- Experience and understanding of LAN/WAN networks.
- Strong quality focus and attention to detail.
- Excellent organizational and project coordination skills.
- Solid technical experience and understanding.
- Quick learner with effective problem-solving and decision-making abilities.
- Highly organized and detail-oriented.
- Ability to work under pressure and meet deadlines while maintaining high efficiency.
- Capable of managing multiple tasks simultaneously and adjusting to changing priorities.
- Team player with excellent communication skills.
- Flexible availability, including evenings, weekends, and on-call work.
Preferred Education and Experience
- 4 year degree in related field preferred.
- 2 years related experience.
Physical Demands: This position requires a variation of frequent sitting, standing, and walking throughout the day with occasional bending and squatting required to work on equipment. Occasional lifting up to 50 lbs. Continuous vision required for detailed work. Frequent hand/wrist/finger movement for computer work.
Position Type/Expected Hours of Work: This is a full-time position. Typical hours are Monday through Friday, 8:00 a.m. to 5:00 p.m., but the schedule varies and requires flexibility to work as needed in the evenings and weekends. Typically, 40 hours per week.
The pay range for this position is $40,000 to $50,000 per year
TPI recognizes that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.
TPI provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
Salary : $40,000 - $50,000