What are the responsibilities and job description for the Customer Support Advocate position at TrackVia?
As a Customer Support Advocate your primary activities are supporting TrackVia customers via phone, email, live chat and monitoring our online community. Every day you'll interact with smart business people from all kinds of companies to solve real world business problems. You will have a great impact not only on our customers but you’ll play a key role in shaping our product road map and marketing strategy, as you analyze and convey the feedback you receive from conversations with customers.
If you enjoy the intellectual stimulation of working with customers to find solutions to interesting challenges, you’ll love this job!
Responsibilities:
- Provide customer training and online product demos
- Problem solve customer issues
- Create advanced formulas that make customer applications sing and dance (IF, OR, LOOKUP, etc.)
- Help customers set up views, charts and dashboards
- Provide product support via phone, email, live chat and online community
- Provide basic “data model” recommendations for a relational database
- Create product customizations using TrackVia’s customization tools
Requirements:
- Technology enthusiast
- Analytical problem solving skills
- Excellent written and verbal communications: clarity, brevity, grammar, articulateness, patience & listening skills
- Excel power user
- Understand basic relational database concepts
- Familiarity with web technologies (HTML/CSS/Javascript)
- Professionalism: promptness, attention to detail, organization
- Bachelor Degree preferred, but not required
Salary & Benefits
- The base salary for this position is between $45,000 - $60,000.
- We cover 100% medical, dental, and vision benefits
- We understand you have a life outside of work and have an unlimited, flexible time-off policy
- We provide competitive paid parental leave for all new parents after 6 months
- We made Built in Colorado’s 2020 Best Small Companies to Work For list and received an Honorable Mention for Outside Magazine’s 2020 Best Places to Work
- You will have the opportunity to challenge yourself and have a high degree of responsibility and impact
- Your daily tasks will change often and give you many opportunities to grow your professional and technical skillset and advance your career
Work location is flexible if approved by TrackVia except that position may not be performed remotely from the state of California.