What are the responsibilities and job description for the Customer Success Manager position at Tractor Zoom?
Customer Success Manager
Hybrid - West Des Moines, IA | Full-Time Position
*Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
About Tractor Zoom
We are committed to helping leaders in agriculture make data-driven decisions when it comes to buying, selling, financing, and insuring heavy equipment. Tailored to each business’ unique needs, the Tractor Zoom solution suite utilizes data and technology to impart equipment insights that are honest, accessible, and actionable. We empower Farm Credit Associations, Farm Service Agencies, banks, equipment dealerships, auctioneers, and farmers, and fuel their growth.
We’re Looking for an ‘A’ Player
Tractor Zoom is hiring a self-motivated and proactive Customer Success Manager to join the Customer Success team focusing on our Partners.
If you are a Customer Success Manager experienced in Ag Equipment and/or SaaS companies and would like to take a step forward in your professional career, come join the Customer Success team at Tractor Zoom! We are implementing and building CS best practices while creating value for our customers as their trusted advisors.
Responsibilities
- Building meaningful relationships with customers at all levels including C-level Executives as a trusted advisor to support and provide consultation
- Ensure customers derive maximum value from Tractor Zoom, utilize all of their solutions, and collaborate with other Tractor Zoom stakeholder teams to ensure adoption and a successful renewal
- Monitor customer usage data, health indicators, renewals, and growth opportunities and translate them into strategies for success
- Develop an understanding of typical business challenges faced by customers and appropriately map Tractor Zoom features and associated business benefits to address their needs
- Become the “voice of the customer”, working with the product team to adjust and build future features and help build the Tractor Zoom Product roadmap
- Other duties as assigned
Requirements
- 5 years of experience working as a Customer Success Manager, preferably at a B2B SaaS company
- Proven experience and success in growing a book of business of accounts while driving value, crushing numbers, and creating a meaningful rapport with champions and key stakeholders
- Excellent presentation, verbal, and writing skills
- Incredibly organized, quick learner who works well under pressure and exceeds targets
- Strong knowledge of the agriculture or heavy machinery market is a plus
Benefits
- 80% Health, Vision and Dental Insurance Covered
- 401k Program
- 11 Paid Holidays
- Unlimited PTO
- Competitive Salary
- Company Stock
- Performance Based Culture
- Hybrid; 4 days in the office and 1 day work remote
Tractor Zoom Culture
We are a small but mighty team of driven, out-of-the-box thinkers that are hungry for information. We are not only passionate about identifying customer pain points but inspired to solve them. Our values unite us and help us work together toward our common goals. We’re a customer first organization knowing they are ultimately the end users of our products and technology.
If you’re interested in making a difference and seeing your efforts directly impact the trajectory of a company. Come join us!