What are the responsibilities and job description for the Client Care Specialist (Teller) position at Traditions Bank?
Traditions Bank - Join Us in Serving Our Community with Excellence!
Are you a people-oriented professional who values accuracy, efficiency, and top-tier customer service? Join Traditions Bank as a Client Care Specialist, where you'll play a key role in creating positive banking experiences for our customers. As a Floating Teller, you will provide exceptional service across multiple branches in the York area, ensuring each interaction with our customers is accurate, efficient, and leaves a lasting positive impression.
What You'll Do:
- Process customer transactions, such as deposits and withdrawals, with a high level of accuracy while adhering to all bank policies and procedures.
- Support back-office operations by managing ATM maintenance, document scanning, and assisting in other teller functions as needed.
- Take ownership of each interaction, answering and screening phone calls, addressing customer questions, and resolving issues professionally.
- Actively listen to customers to understand and anticipate their financial needs, making appropriate referrals to other team members.
- Stay knowledgeable about our products and services, educating customers on options that can enhance their banking experience.
- Contribute to our community-driven mission by consistently delivering service that enhances customer satisfaction and trust.
- Perform other duties that support our team's goal of ensuring seamless operations and delightful customer experiences.
What We're Looking For:
- High school diploma or equivalent required.
- Previous customer service and cash handling experience essential; retail experience is a plus.
- A proactive communicator with strong interpersonal skills and an exceptional attention to detail.
- Adaptability and reliability for a floating role that may require travel within York and surrounding areas.
- A collaborative mindset and a high level of integrity, especially in handling confidential customer information.
- Proficiency in Microsoft Office 365 and familiarity with banking software systems is beneficial.
Why Choose Us? This role offers a unique opportunity to grow your career within our community-centered bank, where your efforts will directly impact the well-being of our customers and our team. Here, you'll be empowered to suggest new services, engage in continuous learning, and contribute to a customer-first environment dedicated to excellence and service.
Ready to Make a Difference?
Apply now to join a team that values trust, community, and personal growth!
Salary : $17 - $18