What are the responsibilities and job description for the Client Services Representative position at Trans Ova Genetics?
As a Client Services Representative, you will serve as an advocate for our client’s needs and professionally represent Trans Ova Genetics. Consult our clients by providing sound advice and developing a service plan to best meet the needs of our client’s operations. Partner with our external and internal clients to create an atmosphere of continual improvement.
Key Responsibilities:
Advocate
- Effectively and timely communicate and respond to client requests/queries
- Understand individual client goals / needs in order to recommend the best product and service
- Work with clients to find win/win solutions to issues that may arise
- Work collaboratively across teams
Consult
- Develop knowledge base and relationships with production teams
- Assist with the collection of accounts receivable, customer service agreements, and organization of cattle/embryo/semen movements
- Work with clients to make the necessary production adjustments
Partner
- Build relationships with external and internal clients that will facilitate an environment of trust, loyalty, and honest communication
Skills/Experience:
- Knowledge of livestock reproduction required; background and experience in the dairy or beef industry is preferred
- Excellent communication, organization, and time management skills
- Proficiency with a computer including Excel, Power Point and Word are required
- Occasional travel may be required (<10%)
- High degree of professionalism
- Strong client focus in person, on the phone, and with electronic communication
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