Import Traffic Manager

• SCOPE

These work instructions are provided for direction in performing the necessary steps for the operation of Import Traffic Manager.

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  APPLICATION

These work instructions are for use in the TRANS Overseas facility.

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  DEFINITION

The Import Traffic Manager position consists of various management, administrative, supervisory and clerical functions, outside activity and the responsibilities are as follows:

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  RESPONSIBILITIES

• Manage the Import Traffic Department to ensure compliance with Company procedures and customer requirements:
  • Overall knowledge of import system applications and processes

• Maintain proper staffing levels.
  • Supervise and train Import personnel to ensure shipments are processed timely and correctly.

• Oversee distribution of incoming documents arid assigning of accounts and workloads.
  • Provide assistance and training as needed.
  • Review files and invoices to monitor accuracy.

• Maintain department compliance with Company ISO policies and work instructions:
  • Maintain, update and develop department work instructions as needed.
  • Maintain training records for all import staff.
    • Ensure new staff gets ISO orientation training and current staff training happens within ISO guidelines.
    • Monitor and manage Import Traffic operations for all modes of transport to ensure timely and accurate processing of shipments, maintain client service requirements and compliance with CBP/PGA regulations and CTPAT broker security standards
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    • Advise, quote and develop procedures for new and existing clients:
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    • Set up new clients and develop customer master files.
      • Secure Customs Power of Attorney for each client and vet for accuracy according to CBP guidelines.
        • Ensure customer maintenance records are up to date and accurate.
          • Provide Import personnel access to software, materials, equipment and training needed to provide timely customer service.
            • Maintain direct customer contact and coordinate with the sales department and other departments to confirm requirements and fees.