Implementation Manager

Description

Who We Are:

Payments, Orchestrated.

Chattanooga-based Transcard offers comprehensive global payment orchestration solutions for banks, fintechs, and businesses. Our embedded payment solutions enable seamless transactions, collaboration, and data sharing with customers and suppliers worldwide. Features include disbursements, receivables, account-to-account payments, cross-border payments, AI insights, and supply chain financing.

Transcard’s solutions combine multi-rail capabilities, embedded workflows, system of record integration, effortless reconciliation, and bank-grade security to support B2B and B2C payments for businesses of all sizes. Streamline financial operations with digital payments, monitor real-time activity, reduce fraud risk, and improve customer and vendor experience with an all-in-one payment portal.

Position Details:

This is a full-time position, working Monday-Friday during standard business hours. Compensation will be based on the qualifications of applicant.

Location:

This is a REMOTE opportunity in the United States. Candidate must reside in the US and be work authorized. We are unable to offer visa sponsorship.

Our corporate office is located in Chattanooga, TN.

Benefits:

Transcard offers benefits starting the first of the month following the month of hire (Medical, Dental, & Vision, 401(k) Match!, Paid Time Off, Life-Disability Insurance, and more)

Please apply and see more job requisitions at:

https://www.transcard.com/careers

Essential Duties and Responsibilities:

As an Implementation Manager, you are representing Transcard and own the client relationship throughout the implementation process. The Implementation Manager reports directly to the Director of Client Experience and Implementations. This is a skilled position, and the effectiveness of the client onboarding experience will drive our clients to be true advocates of our business. You will partner with our clients to understand their daily operations, identify, and meet their business objectives aligned to our products and business objectives, and ensure timely and successful delivery of our solutions according to client needs. The ability to collaborate with other teams within the company to ensure onboarding excellence is a key component of this position.

· Support business growth by managing strategic client implementations and delivery as set forth by the senior leadership team.

· Creating and managing detailed project plans, including defining necessary work packages, responsibilities, and key milestones.

· Coordinate people and processes to ensure that projects are delivered on time and produce the desired results. Point of contact for everything involving a project’s organization and timeline.

· Facilitate and lead client project kick-off, along with managing effective email and conference call communication with Client, Account Managers, Sales Team and Implementation Analyst throughout duration of project.

· Meet with clients/vendor/partners/internal stakeholders to gather and clarify specific requirements of each project.

· Responsible for/Oversees the translating of working business requirements into technical specification documents.

· Identification, recording and management of all project risks and issues. Reporting these to the to the business and project specific stakeholders.

· Organize and run internal and external (weekly) update calls to coordinate deal execution.

· Prepare and present weekly progress reports to inform key management of project status.

· Escalate issues and delays in the project delivery to management as needed.

· the configuration or customization of new clients per the requirements presented by Operations Management and/or the Sales Team as well as tests and troubleshoots final system setups.

· Stay current with payment industry regulations and client trends and maintain a strong knowledge of Transcard products, APIs and services.

· Educate and train clients on best practices for all supported services.

· Conduct testing and confirmation on all client implementations.

· Collect and review new product requirements and initiate development with the IT department.

· Solve difficult problems in a collaborative way with internal teams.

· Develop and maintain documentation around processes.

· Take ownership and accountability for the resolution of operational support issues.

· Help clients through email, phone, online presentations, screen-share and in person meetings.

Requirements

· 3 years of experience in client management, technical and problem-solving skills, a professional image, and an acute attention to detail.

· Preferred experience within the payments industry, project management or implementations.

· Preferred experience in a SaaS implementation environment.

· Ability to work productively in a fast-paced environment with dynamic workdays and ability to multi-task and prioritize.

· Strong written and verbal communication skills.

· Demonstrate high level of attention to detail and thoroughness.

· Ability to apply critical thinking with troubleshooting and resolving complex issues.

· Highly organized.

· Motivated, self-starter, willing to learn new programs.

· Takes the initiative to research and learn on their own.

· Strong working knowledge of PC-based business software, including Microsoft Outlook, Excel, and Word, along with CRM tools (HubSpot experience is a plus) and help desk support software.

· The ability to work as part of a team and independently.

Education and/or Certifications:

· Bachelor's degree preferred or equivalent work experience.

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be a complete list of duties performed.

No resumes from 3rd party vendors will be accepted at this time.