Dispatch Manager

Overview

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at

https://youtu.be/ilO5cv0G4mQ

About The Role:

This is for proposed business and all offers are contingent upon Transdev's award of the contract in El Monte, California.

Responsibilities

• Developing and implementing efficient routes across the service area
• Ensuring that trips are being distributed to all providers and that trip volume is commensurate with performance and fleet size.Supervising and evaluating Schedulers
• Proactively addressing issues with transportation concerning service.
• Maintaining compliance with Company standards through direct and consistent observation.
• Addressing Transportation Provider performance issues
• Supporting new providers to ensure retention
• Ensuring Transportation Coordinators have the tools needed to perform duties successfully
• Responding effectively and courteously to inquiries, special requests, and/or complaints.
• Providing reporting on Key Performance IndicatorsPerforming other duties and special projects as assigned

Qualifications

• A high school diploma or GED
• 3 years experience in ADA Paratransit dispatching
• Knowledge of the RSDS functions used in dispatching operationsPrior transportation scheduling, dispatch, or routing experience preferred
• The ability to communicate effectively, both orally and in written form, with all levels of personnel
• The ability to exercise sound judgment and make decisions
• The ability to handle escalated calls in a professional manner
• To demonstrate great attention to detail
• Excellent customer service and problem-solving skills
• High energy and be self-motivated
• Knowledge of local geography
• Subject to a drug screen

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplaceIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.California applicants: Please Click Here for CA Employee Privacy Policy.