Overseeing all aspects of coordination with customers and their allies
• Ensuring that every customer trip is scheduled, confirmed, and provided within contract guidelines
• Ensure the proper documentation and communication of passenger no-shows
• Investigating and responding to all customer complaints, monitoring and supervising customer service staff interactions with customers
• Supervise staff to ensure ongoing training and compliance with protected health information privacy and security requirements
• Works closely with the HIPAA Security Officer to ensure administrative, physical, and technical safeguards remain appropriate and operable
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.
Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.
Drug-free workplace
If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.
California applicants: Please Click Here for CA Employee Privacy Policy.
