Dispatcher

We Are Hiring for a Dispatcher in San Bernardino, CA!  

About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.   

Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev – the mobility company – empowers the freedom to move every day thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at www.TransdevNA.com or watch an overview video at https://youtu.be/ilO5cv0G4mQ   

Transdev is proud to offer:   

• $18.50/ Hour 
• Attractive benefits package, including 401(k) with company contribution, medical, dental and vision. 
• Paid time off & vacation.   

Responsibilities:    

• Assigns transportation services and maintains check out logs.
• Assigns stand-by or extra-board operators in the event of operator absences, increased service volumes or in order to minimize service disruptions as a result of traffic, vehicle malfunctions, operator problems and/or emergency situations.

• Maintains attendance log for operators and other appropriate staff.
• Assigns vehicles giving consideration to preventive maintenance schedules and capacity needs.
• Maintains two-way communication with operators, providing information on customers, cancellations, and directional assistance when necessary.
• Monitors operators and trip status, making adjustments and reassignments as necessary to ensure on time performance.
• Maintains scheduling and performance data in the event of real-time operations.
• Documents accurately and appropriately daily events related to service.
• Communicates effectively with operations staff regarding scheduling or passenger issues.
• Maintains professional demeanor and appearance.
• Handle multiple tasks accurately and effectively in a fast-paced environment.
• Other duties as assigned to ensure the efficient operation of the department.
• Occasionally drives routes per client contract.

Qualifications:    

• High school diploma or equivalent.
• 1-2 years previous dispatch and/or customer service experience.
• Current CA Class B license w/ Passenger endorsement highly desirable/must have ability to obtain.
• Must be able to work flexible hours or shifts.
• Must be able to demonstrate poise, tact, diplomacy and possesses good judgment and discretion.
• Excellent communication skills both verbal and written a must.
• Detail oriented, well organized, and possess effective time management skills.
• Proven customer service and interpersonal skills a must.
• General knowledge of Windows-based computer operating system and Microsoft office package.  Knowledge of Trapeze a plus. 
• Ability to interact professionally with internal and external customer on all levels and be able to work well with diverse groups.
• Able to use multi-line phone system and handle multiple tasks concurrently.

*May change based upon local Collective Bargaining Agreement (CBA)   

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.

Drug-free workplace

If based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.

California applicants:  Please review here: https://transdevna.com/california-employee-privacy-policy for CA Employee Privacy Policy.