Order Fulfillment Coordinator

Position: Order Fulfillment Coordinator

Reports to: Manager of Order Fulfillment, Distribution and Logistics

The Order Fulfillment Coordinator is a hands-on, customer-facing role responsible for initial shipments, returns and replacements, assisting with receiving and routing incoming shipments, and participating in all warehouse functions including shipping and receiving. This position will be based 80% of the time at our Wilmington, MA warehouse and 20% of the time at our Andover headquarters.

ESSENTIAL JOB RESPONSIBILITIES AND DUTIES INCLUDE:

• Process all internal and external orders in a timely manner
• Prepares TransMedics products for shipment to US and International customers
• Works in tandem with QC to ensure finished goods are inspected prior to shipment
• Coordinates deliveries via FedEx Ship Manager, couriers, and freight forwarders
• Sends shipping confirmation emails, and tracking information to customers, finance and sales.
• Manages orders closely and is prepared to report on order status at all times
• Performs inventory transactions in ERP System
• Complies with hazardous material regulations and procedures
• Performs all warehouse functions such as order picking, packing, stocking, and shipping/receiving
• Assists in maintaining a clean, organized warehouse environment at all times
• Assists in making deliveries to the laboratory
• Escalates backorders as needed
• Performs cycle counts
• Cross trains and performs other TransMedics duties and tasks as assigned
• This position requires physical capabilities associated with packing, Shrink-Wrapping, and strapping pallets.
• Must be able to lift a minimum of 50 lbs. without assistance
• Typical Work Hours – 9:00 am – 5:30 pm
• Perform other TransMedics tasks and duties as assigned

REQUIREMENTS:

• High school degree or equivalent required (Associates Degree Preferred) plus a minimum of 5 years’ experience working in a stockroom/warehouse or equivalent combination of education and experience
• Strong computer skills including a proficiency in Microsoft Office, spreadsheets and word processing is required
• Must have experience working with MRP/ERP systems (QAD, Oracle or SAP)
• Demonstrated ability to follow written instructions and procedures with limited supervision
• Excellent customer/vendor facing skills
• Must be highly detail oriented with strong organizational skills
• Demonstrated analytical skills and ability to identify, prioritize and resolve issues as they arise, knowing when to escalate issues appropriately
• Outstanding written and verbal communication skills; able to work collaboratively and build rapport with internal and external contacts
• Strong work ethic with demonstrated ability to work calmly and professionally in a fast-paced, dynamic environment.
• Must be able to attain and maintain a DOT/IATA Hazardous Material Certificate
• Must be willing to work mandatory overtime
• Must have a valid ID driver’s license and be willing to travel to our off-site storage warehouse
• Must be able to operate a forklift truck after successful completion of in-house training

mlord@transmedicscom

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Andover, MA 01810: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer Support & Client Services Occupations: 3 years (Preferred)
• Order entry: 2 years (Required)
• ERP systems: 2 years (Required)

Work Location: One location