What are the responsibilities and job description for the Client Operations Specialist position at Transportation One, LLC?
Job purpose
As a Client Operations Specialist, you will work as part of a Client Management team with the sole focus of delivering an exceptional client experience to existing, managed client accounts. You will be responsible for performing all day-to-day operational commitments as required. You will manage real-time issues, while multi-tasking and prioritizing supply chain issues to maintain high quality of service. As a Client Operations Specialist, you will be expected to be accurate, efficient and entrepreneurial by nature.
Duties and responsibilities
- Complete all entry and scheduling of shipment orders
- Make decisions regarding the best appointment times and schedule appointments accordingly
- Grow and develop relationships with your portfolios’ partners, shippers, and receivers
- Manage and update all shipments within your portfolio
- Effectively communicate with customers to understand their supply chain needs
- Maintain overall positive client experience
- Foster close relationships with existing customers to provide superior customer service
- Report and resolve any transit issues or problems to appropriate parties
- Efficiently manage the flow of information across departments (Client Management & Procurement)
- Other duties as assigned
Qualifications
- Clear and confident communication with the ability to interact with all departments
- Minimum 1-year experience in customer facing role, preferably with transportation brokerage experience
- Strong problem-solving skills
- Self-motivated with a positive and ethical work attitude
- Ability to work in a team environment, while also delivering independent results
- Strong commitment to operational excellence and client satisfaction
- Detail oriented and ability to multi-task