What are the responsibilities and job description for the Special Orders Rep position at Tranzonic?
Company Overview:
The Tranzonic Companies is the hub for a strategic collection of manufacturing and sales companies that lead the way in multiple categories — from personal care and protection to textiles, from cleaning products to contamination control — to empower its distributor partners into the future. Their cohesive approach promotes operational efficiency and fuels innovation, while equipping its varied businesses to tackle the toughest challenges across industrial and manufacturing, healthcare and life sciences, food service, hospitality, transportation, and many other dynamic market segments. Tranzonic’s rapid growth, both organic and via acquisition, is powered by its team of driven, innovative problem-solvers and a culture of integrity and respect.
Position Summary:
We are seeking a dedicated and detail-oriented individual to join our team, providing exceptional customer service in the procurement of non-stocked items. The ideal candidate will adhere to departmental policies and procedures while upholding high service quality standards. This role involves collaborating with multiple departments, including Purchasing, Global Sourcing, Customer Support, Finance, Operations, and Sales, to ensure smooth and efficient procurement processes.
Essential Functions and Responsibilities:
- Deliver superior customer service in a dynamic and fast-paced environment.
- Leverage 1-3 years of experience in Buying/Planning to create and manage purchase orders for non-stocked items.
- Work closely with vendors to source products, obtain price quotes, and negotiate terms to meet customer and business needs.
- Demonstrate strong multitasking and organizational skills, with the ability to prioritize and manage multiple tasks simultaneously.
- Apply critical thinking and problem-solving skills to identify alternate solutions, troubleshoot issues, and make informed decisions.
- Utilize expertise in Supply Chain Management to ensure effective sourcing, fulfillment, and vendor relationship management.
- Proficiently use Microsoft Excel, MS Access, and ERP systems to manage orders, track inventory, and maintain accurate data.
- Monitor and proactively resolve issues related to suspended orders, back orders, vendor acknowledgments, non-conforming items, and error messages.
- Provide support for customer orders by generating and issuing purchase orders to vendors.
- Efficiently manage incoming calls through the departmental phone queue and provide prompt assistance.
- Actively participate in vendor relationship management, helping to establish best practices for product fulfillment and communication.
- Collaborate with vendors and customers to address and resolve non-conformance issues, including proof of delivery, replacements, RTV generation, and credits.
- Contribute to corporate and departmental projects, focusing on process improvement and value-added activities.
- Serve as back-up support for assigned suppliers, ensuring continuity in operations.
- Maintain a positive and collaborative work environment by effectively communicating and working well with customers, colleagues, and management.
- Perform other duties as assigned.
Requirements:
- Preferred experience in customer service, with a focus on buying/planning and procurement.
- Strong understanding of Supply Chain Management principles and practices.
- Excellent communication skills and the ability to build positive relationships with internal teams and external vendors.
- Ability to handle multiple priorities and maintain high attention to detail in a fast-paced environment.
- Proficiency in Microsoft Excel, MS Access, and experience with ERP systems.
- Strong problem-solving abilities, including critical thinking and issue resolution.
- A collaborative mindset with a commitment to continuous improvement and supporting departmental goals.