What are the responsibilities and job description for the Technical Account Manager position at TRAPP TECHNOLOGY INC?
Job Details
Description
The Technical Account Manager is responsible for managing, retaining, and growing key customers at Trapp Technology for Professional and Managed Services. The position will proactively communicate with customers ensuring their needs and objectives are being met, issues are being resolved timely and efficiently, and company campaigns are clearly understood. The Technical Account Manager will serve as a liaison between Trapp Technology and the customer, ultimately driving a positive customer experience. The position will approach problems strategically and must be able to adapt quickly working cross-departmentally.
Develop/Maintain key account programs to ensure maintaining current business with customers
Identify and nurture organic new business opportunities with existing clients
Develop project scopes and deliverables for identified opportunities
Lead/Collaborate with internal sales and operationsteams to achieve top industry performance
Build and maintain strong business relationships with existing accounts
Develop key account team capabilities
Coordinate and support customer events and activities, including site visits, customer or industry events and entertainment
Understand the clients business, technology, the business objectives, and the clients needs
Consolidation of communications, including schedules and status reports, to client across projects and act as a guide for the client to focus on critical deliverables
Help client and internal resources prioritize deliverables in times of conflicting demands
Define strategic and tactical plans that increase the value of client brands/products
Develop (winning) new business development proposals and presentations in response to customer needs and/or requests
Participate in meetings to review deliverables with a focus on compliance with strategic objectives and goals as established in the review plan
Identify and communicate opportunities to improve company performance by improving processes and/or adding company offerings
Conduct regular business reviews (MBR/QBR/YBR)with customers
Timely address service issues and new requirements
Maintains a professional image and demonstrates an understanding of and follows all Trapp Policies and Procedures
Other duties as assigned
Qualifications
High School Diploma or GED equivalent, required
5 years of Cybersecurity Technical Sales, MSP/MSSP(professional or managed services), Account Management experience
Existing client relationships and book of business
Ability to complete multiple tasks and manage multiple clients within deadlines
Superb proofreading skills
Proficient PC skills with Microsoft Suite
Excellent written and verbal communication skills
Provides strong customer service to internal and external customers
Exceptional organization and time management skills.
Ability to manage multiple tasks and deadlines in a fast-paced environment
Potential for up-to 50% travel
Independent, self-starting, team player with a positive attitude