What are the responsibilities and job description for the Fuel Manager position at travelcenters-pilot?
The Fuel Manager oversees the operations and marketing functions of their Profit Center. This includes the hiring/staffing, training, development, and supervision of the staff to maximize the business area's profitability by building and maintaining a strong loyal customer base while adhering to company policies.
Duties and Responsibilities
- Provide visible leadership to management and employees while generating a store atmosphere focused on great hospitality where the expectations of the customers are exceeded
- Embody a professional demeanor and a high level of character, honesty and integrity in conducting the business affairs of the store; Inspire all team members to do the same
- Develop a trusting atmosphere that is conducive to receiving feedback from team members and customers; coach, discipline, and/or terminate the staff according to company policy
- Recruit, hire, train and retain high-quality employees according to company guidelines and to adhere to company standards
- Respond to customer concerns, both written and verbal, with the ability to creatively solve problems and develop robust solutions. Personally contacts customers as appropriate
- Be responsible for achieving financial objectives of the business through effective management of people, product, service and facility processes, including a focus on profitability
- Oversee payroll, accounting, inventory and personnel documentation procedures to ensure accuracy and timeliness in reporting and compliance with state and federal laws
- Adhere to safety standard, comply with standards of operation and follow company guidelines on vendor relationships
- Stay alert to competitive practices that could have an impact on business; Offer recommendations when appropriate