What are the responsibilities and job description for the Customer Service Representative position at Traveling with Michaila?
We are seeking a customer-focused Customer Service Representative to support clients through a dedicated advisor-led service model. In this role, you will assist customers by providing guidance, coordinating details, and ensuring a smooth, organized experience from start to finish.
You will work closely with assigned advisors to help manage client requests, answer questions, and provide timely updates related to planning, scheduling, and confirmations. This position is fully remote and well suited for someone who enjoys helping others, staying organized, and delivering high-quality customer service in a structured environment.
What Youll Do:
You will work closely with assigned advisors to help manage client requests, answer questions, and provide timely updates related to planning, scheduling, and confirmations. This position is fully remote and well suited for someone who enjoys helping others, staying organized, and delivering high-quality customer service in a structured environment.
What Youll Do:
- Support customers through their assigned advisor
- Respond to inquiries and provide accurate information
- Assist with scheduling, confirmations, and follow-ups
- Maintain clear communication and accurate client records
- Strong communication and customer service skills
- Attention to detail and comfort working remotely
- Reliable, professional, and tech-comfortable
- Fully remote position
- Training and ongoing support provided
- Opportunity to grow within a supportive team