What are the responsibilities and job description for the Operations Support Specialist position at Travis Creech Plumbing & Septic?
Operations Support Specialist
The Operations Support Specialist plays a critical role in supporting daily business operations while also leading customer engagement and marketing efforts. This role bridges administrative coordination, service logistics, and public-facing communication to ensure seamless operations and a strong brand presence.
Responsibilities:
- Monitor work orders, customer records, and job updates in the system.
- Support the Business Manager with workflow tracking, reporting, and task follow-up.
- Ensure accurate billing, invoicing, and service documentation.
- Serve as a point of contact for customer inquiries and follow-ups via phone, email, or text.
- Manage post-service check-ins, satisfaction surveys, and resolution of service concerns.
- Support coordination of customer appreciation events and community involvement.
- Maintain positive relationships with long-term clients through consistent communication.
- Assist in creating and scheduling social media content (photos, captions, videos).
- Support execution of seasonal promotions, local advertising, and email campaigns.
- Help manage company website updates, job postings, and community partnerships.
- Manage filing and organizing of all office documents; including digital filing.
Qualifications:
- 2 years experience in administrative, operations, marketing, or customer service.
- Strong communication and organizational skills.
- Familiar with scheduling software, CRM systems, and Microsoft Office/Google Workspace.
- Basic knowledge of digital marketing tools (social media, email campaigns, Canva, etc.)
- Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
- Plumbing/septic industry experience is a plus, but not required.