Guest Services Manager

Treasure Island Beach Resort has an opportunity for a Guest Services Manager to lead a Front Desk team in ensuring an outstanding experience for all our guests.

Treasure Island Beach Resort offers the comforts of a private beach and the superior service of a boutique hotel. Amenities for our 77-suite property include a beachfront pool and sundeck, on-site dining, a state-of-the-art fitness center, and more!

Daily Activities of our Guest Services Manager include:

• Leading, coaching and developing our team members to ensure a high quality of service, an efficient operation and high team morale.
• Training team members to understand and address our guests’ ever-changing needs and expectations, as well as taking proactive approaches to work through guest concerns.
• Establishing daily communication with the team on in-house amenities and events, local attractions, corporate sales sponsored programs, special promotions and offers, etc.
• Ensuring the team builds relationships with guests to ensure repeat business.
• Reviewing and monitoring the status of all VIP reservations, special requests and guest issues.
• Responding to guests’ requests, issues and incidents in an attentive, courteous and timely manner.
• Ensuring the team follows established procedures to control costs and accurately record revenue and maintain cash banks.
• Responding to guest inquiries and booking reservations by accurately quoting room rates and using suggestive selling techniques to increase occupancy and revenue.
• Maximizing revenue and occupancy by daily reviewing of current status, analyzing rate variance, monitoring the credit report, etc.
• Maintaining the property management system including report generation and analysis, simple programming and software updates.
• Participating in the Manager-on-Duty program as scheduled.
• Performing duties of every position as needed.

A successful Guest Services Manager will have:

• Demonstrated history of leadership, goal-setting and execution, with a focus on organization, follow-through and attention to detail.
• Ability to communicate effectively and professionally in person, on the phone or radio and in written messages; ability to speak, understand and read English.
• Ability to establish a good working relationship with team members and fellow leaders while acting in a supervisory role.
• Strong analytical skills with ability to anticipate problems and create solutions.
• Ability to multi-task and perform calmly and with grace in busy situations while meeting deadlines with accuracy and efficiency.
• Ability to work independently as well as on a team.
• In-depth knowledge and understanding of hotel front desk operations with 2 to 3 years of experience in a leadership role.
• Proficient in the use of property management system, point-of-sale system, Microsoft Office and Microsoft Excel.
• Ability to work flexible hours (days, nights, weekends).

Total benefits for our team include: medical, dental, vision, short-term disability, voluntary life, wellness rewards, employee assistance program, 401(k), paid time off, hotel room discounts, free parking and staff shift meal.

Treasure Island Beach Resort is an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.

Job Type: Full-time

Pay: $57,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Holidays
• Weekends as needed

Work setting:

• In-person
• Resort

Work Location: In person

Salary : $57,000