COORDINATOR SALES

Overview :

It is the primary responsibility of the Hotel Sales Coordinator to assist management with coordinating multiple hotel services for groups. All duties are to be performed in accordance with departmental and property policies, practices and procedures.

Specific Job Functions :

• Answer, screen and direct incoming calls
• Enter inquiries into iVvy
• Merge documents, proposals, and contracts from iVvy
• Turnover and maintain Definite Files
• Process Credit Applications, which include completing the Estimated Charges Spreadsheet, Estimated Room and Tax Spreadsheet, faxing credit application and estimated charges to client, and forwarding completed application to credit department
• Collect payments and forward to the appropriate department
• Process rooming list cover sheets and send add / change forms to room reservations
• Create attrition letters
• Complete group resumes
• Process amenities to be delivered to guests
• Send thank you letters and post-con questionnaires to departed groups
• Complete special projects as requested by Sales staff
• Perform all duties as deemed necessary for the success of the department

Responsibilities / Qualifications :