What are the responsibilities and job description for the Service Advisor position at Treasure Valley Subaru?
The Service Advisor acts as the primary point-of-contact for all automotive service matters, and he or she must thoroughly understand the customer's problems to set and manage expectations and provide world-class service.
The ideal candidate for this position has a high school diploma or GED, some post-secondary automotive training or experience, and at least one year of dealer-level or large facility experience. He or she is certified by the National Institute for Automotive Service Excellence (ASE) or is willing to obtain certification, has an unrestricted driver's license and a clean driving record, and has a strong technical and customer service performance record. Fluent English speaking and writing skills, good time management skills, and appropriate dress, speech, and behavior are all required for this position.
RESPONSIBILITIES
Schedules service for customers either in person or on the phone to ensure a prompt and accurate diagnosis of any problems
- Makes repair recommendations and manages delivery of repairs by setting and managing customer expectations
- Ensures that required documentation is complete and is in compliance with regulations and standards
- Complies with and enforces all safety policies and procedures
- Attends all staff meetings, trainings, and educational classes as required
- Helps educate/train new staff members
- Performs other duties as assigned
QUALIFICATIONS
- High school diploma or GED required
- Post-secondary automotive training or equivalent work experience
- One year of dealer-level or large facility experience preferred
- ASE certification (or is willing to obtain certification)
- Broad scope of automotive mechanical/electrical knowledge
- Excellent customer service focus
- Neat, clean, and professional appearance
- Excellent interpersonal skills to interact professionally with customers, vendors, and staff
- Unrestricted driver's license and clean driving record
- Can drive both automatic and standard-transmission vehicles
- Basic computer and internet skills
BENEFITS
- Fun and Friendly Work Environment
- Company Sponsored Health Coverage
- Short Term Disability/Accident Coverage
- Voluntary Dental and Vision Coverage
- 401(K)
- Competitive Pay
- Paid Vacation