Job Description
Job Description
The Operations Team Leader will be responsible for leading the manufacturing, logistics and customer support teams of our Okeechobee facility. This role is responsible for delivering results that meet safety, customer service, quality, innovation, and cost criteria established by the company through metrics tracked on the locations scorecard. Follow established service practice to meet commitment levels to internal and external customers. They will formulate, improve on, and execute short and long-term operating objectives in areas such as cost management, quality improvements and customer service at the location.
- Team Member Development, Growth, & Engagement
Perform the 6E’s during every customer encounter.
Exemplify our core values “Do Your PART” in everything that you do.Commit to following and enforcing our Standard Operating Procedures 100% of the time.Follow the Training, Recertification Training, and Career Path process by receiving quarterly touch-bases and annual assessments.Implement improved manufacturing operating rhythm to drive Team Member engagement and development.Conduct a Level 10 Team Meeting weekly with all direct supports.
Monthly one-on-one meeting with each Lead and direct support.Ensure we are providing the required amount of monthly training to each Team Member. {2.5 hours in 2025}.Operate within efficiency standards for each machine.Using data from AMS Eclipse to establish efficiency numbers for each machine.
Review daily with Production Department for evaluating variances and correcting issues that were discovered.Equipment utilization rate to exceed established standards for periods of increased demand on bottleneck spots.Using SAG {Sales Accuracy Goal} and EPR {Error Percentage Rate}, established standards of performance, retrain, and correct for missed standards and increase standards as necessary.Monitor tasks completed by each department Team Members to verify achievement of productivity volume standards each week, retrain and correct for missed productivity.Annually review and update as necessary within the year, all policies and procedures that impact these departments, ensuring updated training, understanding and implementation of the new processes.Provide direction and accountability for the department leads.Crucial Conversations direction with Coordinators Team Members.
Review Scorecard Daily and guide for corrections and improvements.Coordinating Staffing Schedule for inter-department coverage.Ensure Team Member Performance Assessment process is completed on-time, every time.Drive Manufacturing Improvements via operating rhythm and ‘walk around’ leadership (See Attached Scorecard)Production Measurables
Standing Seam Units per Hour >
3,750
Operate within the budget for staff count, operation expenses, waste, and production costs.Service StandardsStanding Seam Lead Time equal to or less than 5 daysOrder accuracy of 99%Material Efficiency >Inventory Accuracy >Turnover rate of less than 15% for team members here 1 year or less.SafetyInjury Freq. Rate (amount of injuriesx200K hrs worked / # of Team Members)Dart Rate (# of days out of work / restricted duties due to injuries)Lost Time Accident Rate (lost time accidents / total accidents – current / rolling 12)days no lost time accidentCustomer Support MeasurablesSales Accuracy Goal – {SAG} - >
96% for 2025.
Error Percentage Rate {EPR} -Competency Rate of >80% for each process, policy, and procedure.
Score for each phone call achieving the 6 E’s >80%.
Estimate Close Rate >70%.
Operating Expenses & Inventory Accuracy of the Departments within 2% of Budget.
