What are the responsibilities and job description for the Operations Manager position at TRIGO Global Quality Solutions?
TRIGO Global Quality Solutions is seeking to fill an Operations Manager position in Greer, SC.
Overall Purpose
Ensure the quality service and support of all mission actives at a location they are assigned
Ensure that all Company/Customer mission guidelines are being adhered to and meet quality standards
Organizing & coordinating teams at site level to fulfill jobs/missions, managing the site teams and ensuring good social climate on the site/sites
Support and contribute to the company Quality Policies & QMS
Reports to
Site Manager
Responsibilities
Client relationship & Business development
- Establishing and maintaining relationships with customers and site personnel
- Daily communications with various stakeholders at the site level
- Ensure clear and transparent communication to clients
Operations
- Set up and supervise missions
- Staffing of missions
- Coordinate changes in missions
- Conduct ongoing audits of effectiveness of work being performed
- Perform visual, mechanical, and functional verifications to insure compliance to quality standards and specifications
- Complete audits to ensure work instructions and policies are followed
- Assist Site Supervisors with the training of Train new employees
- Train/Mentor Site Supervisors
- Coordinate Site Leaders daily schedules/activities to ensure successful daily operations
- Demonstrates commitment to reduce the risk of workplace accidents
- Estimating job/mission costs as accurately as possible
- Making sure that all required information for contracts, traceability and instructions are well documented, on time, with up-to-date information
- Making sure operational management tools, and monitoring tools are up-to-date, with accurate information
- Ensuring compliance with established KPI's
- Ensuring continuous improvement to optimize services provided and site efficiency
- Must comply with local and company Health & Safety legislation, laws, and policies
Organization & management
- Ensures all site personnel receive corporate communications
- Partner with Human Resources for performance and attendance issue resolution
- Act as a liaison between Site Manager and site leaders
- Create and maintain a 5S working environment
- Develop and retaining teams
Technical
- Update daily system entries in company and Customer portals
- Create and maintain customer and company reports
- Analyzing technical requirements for customers jobs/missions (existing or upcoming)
- Troubleshoot and problem solve with the supplier and customer for issues pertaining to process flow, new criteria, spikes/spills
- Create electronic work instructions and have the ability to navigate company and customer websites and portals
- Identify technical resources when needed to anticipate and fully address client needs
Other
- Any other duties as assigned
Knowledge, skills, abilities
Hard skills
- Proficiency in English
- Computer skills - Microsoft Office and Outlook
- Ability to lift/ move 50 lbs.
- Writing work instructions
Values & attitudes
Global team spirit
- Team player
- Caring for people
- Open-minded
Excellence
- Reactive
- Resilient to pressure
- Rigorous
Customer focus
- Client oriented
- Reliable & trustworthy
- Flexible
Initiative
- Autonomous
- Innovative
- Daring
Work experience
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Education background
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About TRIGO Global Quality Solutions
Founded in 1997, TRIGO is a multinational company providing operational Quality Management solutions for the manufacturing sector, especially in the automotive and aerospace industries. With a team of more than ten thousand professionals present in 20 countries across 4 continents, TRIGO offers a comprehensive portfolio of Quality Assurance services ranging from inspection to expert auditing, consulting and training.
The unrivaled expertise, industrial mindset and extensive global footprint that TRIGO has built up over the last 3 decades has made TRIGO the leading quality solutions provider using the latest innovative and reliable digital systems and standard processes, delivering results in the most demanding industries. TRIGO has recently started to expand its clientele by offering quality services to the medical, chemical and food industries.
TRIGO Global Quality Solutions is committed to the core values of equal employment opportunity. We are committed to treating people fairly, and with respect and dignity. We offer employment opportunities based upon an individual's qualifications and performance, free from discrimination or harassment because of race, ancestry, place of origin, ethnic origin, color, citizenship, creed, sex, sexual orientation, age, marital status, family status, and disability.
TRIGO Global Quality Solutions appreciates receiving all expression of interest; however, only those candidates invited for an interview will be contacted.