Parts Manager

Location: Hendersonville, TN
Type of Employment: Full Time

General Purpose:

Manages parts operations within the dealership to maximize return on investment through; optimizing Parts Department processes to ensure internal and external customer satisfaction, growing profitable parts sales, exercising disciplined expense control, attracting and retaining outstanding talent and effectively engaging department personnel.

Primary Responsibilities:

• Promotes TriGreen Equipment in a professional manner through personal appearance and dress according to the company policy.
• Sells parts, merchandise and/or services to meet customer needs.
• Maintains effective Parts department processes to ensure internal and external customer satisfaction.
• Operates within the annual Parts Department budget to provide realistic attainable and measurable parts sales and profit goals compatible with the overall dealership financial and operational objective.
• Monitors parts sales on a monthly basis to assure achievement of budgeted sales and profit goals.
• Executes Parts Department marketing plans and monitors monthly to ensure achievement of departmental goals.
• Maintain exciting, attractive and current merchandising and self-selection displays.
• Maintain an accurate and effective parts inventory control system that includes proper counter procedures to achieve management goals for percent fill, customer service and inventory turnover.
• Conducts annual physical inventory and facilitates perpetual inventory process of all parts and related inventories.
• Communicates with Regional Manager and/or Inventory Control Manager for stock item levels and needs.
• Submits all parts warranty and return claims within the required time frame to receive maximum credit.
• Maximizes use of all order discount programs for customer and internal shop orders.
• Resolve customer complaints relative to parts service with a focus on customer satisfaction and customer retention.
• Controls and maintains proper paper flow in the Parts Department to reflect all parts activity and necessary to audit the performance of the department and individual employees on a monthly basis.
• Utilizes proper company purchasing practices.
• Maintain a neat, clean and attractive environment throughout the parts department area of responsibility.
• Maintains all departmental tools, equipment and vehicles in good working order.
• Assists with the collection of defaulted accounts resulting from parts sales.
• Conduct regularly scheduled departmental meetings.
• Assists Regional Manager with any other assigned duties.
• Promotes team environment within all departments of the dealership.

Experience, Education, Skills and Knowledge:

• Minimum of 3 years experience in Parts Department operations.
• Ability to use standard desktop load applications such as Microsoft Office and Internet functions.
• Ability to speak effectively one-on-one and within a group.
• Basic understanding of financial principles relative to Parts Department operations.
• High School Diploma or GED equivalent.
• Ability to analyze and interpret internal reports
• Must have analytical, business planning, problem solving, communication, motivational and good interpersonal people skills.
• Ability to analyze machine diagram and determine part needed according to diagram.
• This position will be responsible for all parts department personnel at the dealership level.
• Physical environment-ability to lift a minimum of 75 pounds; tasks may include lifting, bending, squatting, standing for prolonged periods and sitting.