What are the responsibilities and job description for the IT Help Desk Support Specialist position at Trigyn Technologies, Inc.?
Job Details
Trigyn's direct government client has a contract opportunity for an IT Help Desk Support Specialist in Baltimore, MD. The particulars of the opportunity are below:
Note:
? Onsite role. (Baltimore, Maryland 21202).
? Only Local candidates preferred.
? Experience with Multi-Factor Authentication (MFA) platform, and password recovery tools is required.
Description:
The client is seeking an enthusiastic, customer-oriented Temporary IT Support Specialist to assist employees during the annual Open Enrollment period. This role focuses exclusively on helping users gain access to benefit selection platforms via email, Multi-Factor Authentication (MFA), and password recovery tools. Support will focus on assisting users with automated login tools and resolving general access-related issues.
Key Responsibilities
? Provide frontline support to users experiencing access issues related to Workday Open Enrollment event
? Guide employees through email login procedures, MFA setup, and password reset tools using automated systems
? Guide users to relevant self-service portals and IT resources
? Ensure employees can successfully reach the benefit enrollment interface (without advising on benefits selection)
? Deliver clear instructions and empathetic troubleshooting for a diverse range of users
? Supply contact information for the Department of Human Resources (DHR) for benefit-specific inquiries
? Document user interactions and escalate unresolved access issues as needed
Experience
? Previous experience in help desk or IT customer support preferred
? Strong communication skills and ability to explain technical processes clearly
? Familiarity with email systems (e.g., Outlook), MFA platforms, and self-service password recovery tools
? Ability to maintain professionalism and patience under pressure
? Capable of efficiently navigating administrative systems while providing real-time user guidance
Ideal Candidate Traits
? Empathetic, patient, and calm during high-volume support periods
? Technically savvy with a service mindset
BALTIMORE CITY RESIDENTS STRONGLY ENCOURAGED TO APPLY.
For Immediate Response call , or send your resume to
TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.
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