What are the responsibilities and job description for the IT Field Engineer position at Trilogy Healthcare Holdings, Inc?
Weekly pay, health and dental after your first month, student loan repayment, a competitive 401(k) match, and more! Make a living while you make a difference at Trilogy Health Services – a senior living provider with the continuous goal of being the Best Healthcare Company in The Midwest.
Based in Louisville, Kentucky, Trilogy Health Services is looking for an IT Field Engineer for its Home Office team.
WHAT WE'RE LOOKING FOR
The IT Field Engineer provides senior-level technical support for all components of computers serving both field/remote and Home Office employees at all locations. The successful candidate helps with troubleshooting networking and telecommunications equipment at campuses and is responsible for primary IT support, including assessing trouble tickets assigned and advanced troubleshooting processes. This role serves as a leader to other IT team members and represents IT management in the field. Other key responsibilities include:
- Provides advanced application support, training and problem resolution for all corporate software applications including MatrixCare, CareTracker, Casamba and Miradore.
- Provides support for clinical equipment in the field, including configuration, troubleshooting and maintenance for Welch Allyn vital sign machines and iStat devices.
- Manages IT projects that impact clinical systems and processes.
- Acts as liaison between the software vendors and end-user to update systems and resolve conflicts.
- Represents IT management during campus visits to address any open IT issues or areas of concern.
- Leads the asset management process in the field for all software and hardware.
- Facilitates the maintenance and updates to corporate operating systems, kiosks and other computer devices as necessary companywide.
- Provides Tier 1 and 2 end-user consulting, troubleshooting and problem solving support for all computer hardware/software supported products, as well as network-related technologies.
- Manages ticketing system to ensure closure to open tickets, generate new requests and route to appropriate team members.
- Engages vendor relationships such as telecom carriers, local cable vendors, etc. to provide services to facilities.
- Manages IT customer service objectives by follow through of customer service processes and procedures.
- Interacts with end-users and IT team members in a professional and friendly manner.
- Conducts follow-up on open calls and/or assists coworkers in their follow-up.
- Able to take directions and follow instructions by IT leadership.
- Travel (50%) including overnight stay as necessary.
- Ability to expense all costs incurred for lodging, car rentals, and food, as required for corporate travel which will be reimbursed via company reimbursement program in a timely manner.
- Other duties as assigned.
Qualifications
- Bachelor's degree in information technology or related field from a four-year college or university or the equivalent combination of education and experience.
- A certification required.
- Certifications such as Microsoft MCTS and MCITP preferred.
- Valid drivers’ license required.
- Three-to-five years’ experience in a technical support role, vocational training and/or related IT work experience.
- Proficiency in Microsoft Office software suite required.
- Advanced hardware and software support techniques with a thorough understanding of desktop and laptop configurations.
Physical requirements
Sitting, standing, bending, reaching, stretching, stooping, walking, and moving intermittently during working hours. Must be able to lift at least 50lbs. Must be able to maintain verbal and written communication with co-workers, supervisors, residents, family members, visitors, vendors, and all business associates outside of the health campus.
WHERE YOU'LL WORK : Location
US-IN-
LET'S TALK ABOUT BENEFITS
- Competitive salaries and weekly pay
- 401(k) Company Match
- Mental Health Support Program
- Student Loan Repayment and Tuition Reimbursement
- Health, vision, dental & life insurance kick in on the first of the month after your start date
- First time homebuyers’ program
- HSA/FSA
- And so much more!
GET IN TOUCH
John (502) 829-7857
LIFE AT TRILOGY
Whether you’re looking for a new chapter, a change of pace, or a helping hand, Trilogy is committed to being the best place that you’ve ever belonged.
Six months of training, orientation and fun!
We believe in setting our employees up for success. That’s why your first six months are referred to as your “blue-badge” period – a time where you are encouraged to ask questions, ask for help when needed, and familiarize yourself with the company culture. Even when your blue badge period ends, you can rest assured that the Trilogy team will always have your back.
APPLY NOW
As one of Fortune’s Best Places to Work in Aging Services, a certified Great Place to Work, and one of Glassdoor’s Top 100 Best Companies to Work, Trilogy is proud to be an equal opportunity employer committed to helping you reach your full potential and to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.