Resident Services Coordinator - ReNew Nottingham

Trinity Property Consultants is looking for passionate individuals who will add to our people focused culture and help us to continue to provide world class support to our team members, residents, investors, and vendors. Today we are one of the nation’s fastest growing privately held multifamily organizations looking to expand in both size and new markets across the country. We are proud to be among NHMC’s Top 50 Apartment Owners and Managers with a portfolio consisting of over 130 properties across the US, and properties ranging from Student Housing to Suburban Living, Luxury Living and Senior Living Communities. An innovative leader in our industry, we know hiring and retaining the industry’s most talented professionals is the key to our success. We look forward to welcoming you to our team and investing in your career growth and development.

Salary: $23-25/hour, based on experience, plus potential for bonuses.

Job Description:

The Resident Services Coordinator is responsible for providing effective customer service to all prospective tenants, current tenants and property staff by utilizing in-depth knowledge of the property and its functions. This position is also responsible for assisting property staff with the planning and implementation of resident activities and promoting a quality living experience for all residents.

Essential Functions:

Skills include an excellent ability to address the needs of community members, prospects and vendors. Other essential skills include, but are not limited to:

• Handle high stress situations effectively
• Excellent communication skills
• Administrative and organizational skills
• Time management skills and ability to prioritize wisely
• Customer service orientation
• Knowledge of state law as it relates to fair housing

Special Requirements:

Physical Demands:

• The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to walk for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.

Attendance/Travel:

• This position is a full time position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.

Qualifications:

Skills:

• Intermediate computer and internet knowledge
• Intermediate knowledge of MS Word, Excel and Outlook
• Preferred knowledge of the following software programs: Yardi, Voyager, LRO, Entrata, Resident Check
• Customer service experience preferred
• Event planning experience preferred

Learning and Development:

• Maintain a commitment to ongoing professional development and career growth through our company’s continuing education programs.

Education:

• High school education or equivalent is required
• Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all on-site resident management software functions

• Medical, Vision, & 125 Plan
• We cover 100% of the monthly premium costs for medical and vision and offer a 125-plan option for dental and dependent medical premiums
• Retirement Plans
• Prepare for retirement and ramp up your 401(k) savings with a 2% employer match.
• Group Life, Long-Term, and Short-Term Disability Insurance
• We provide up to $25,000 of coverage if the unimaginable occurs
• Paid Holidays & Vacation
  • 2 weeks of accrued paid vacation annually in the first 2 years of service
  • 3 weeks of accrued paid vacation annually after 2 years of service
  • 4 weeks of accrued paid vacation annually after 6 years of service
• Enjoy 11 paid holidays and accrue anywhere from 2 – 4 weeks of paid vacation as you accumulate years of service. (Available after 90 days of employment, full-time employees)
• Sick Time
• Not feeling well? We provide you with 48 hours of sick pay each year
• Referral Bonuses
  • Great Talent Knows Great Talent - Bonuses provided for hires made through employee referrals
• Volunteer Time-Off
  • If you need a day off to volunteer in your community, we’ll provide you with the support you need
• Discounts & Scholarships
  • Save with group purchasing discounts on computers and appliances, housing discounts, and exclusive scholarship opportunities!
• Additional Perks Include…
• Employee Assistant Program (EAP)
• Health Advocate and Travel Assistance Program
• Generous Emergency On-Call Policy for Facilities Team Members
• Bereavement Pay if dealing with an unfortunate death in the family
• Competitive Bonus & Commission Structures
• Extensive Professional Development Training and Reimbursement Program
• Opportunities for Advancement

Note: This job description includes the core responsibilities for Trinity Property Consultants. These duties may have slight modifications based on the regional location.

See more about our Company and benefits at: https://www.trinity-pm.com/join-our-team