Technical Business Analyst - P&C Billing

Summary

 Production Support (initial focus) clean up and new incident handling, Jira/Service

Now ticket management, and reconciliation correction coordination.

 Analyze complex business needs and processes, document detailed requirements,

assess feasibility/costs, and recommend optimal solutions based on performance

analysis and industry research.

 Lead and manage projects, coordinate cross-functional activities, and drive problem

resolution to meet customer expectations.

 Design and oversee release testing (test strategies, cases, monitoring) and

review/approve system behavior to ensure alignment with business objectives.

 Communicate and train stakeholders (internal and external), prepare user

documentation and communication plans, and provide technical/user support as

needed.

Qualifications

 12 years’ experience as a Business Analyst, Product Analyst, Technical Analyst,

Systems Analyst, or similar role; experience in P&C billing, payments, policy

integration, or finance systems preferred.

 Proven ability to write clear requirements, user stories, and acceptance criteria.

 Experience supporting cross functional delivery with engineering and operations

(requirements to deployment).

 Strong analytical skills with experience using data to inform priorities and measure

outcomes (SQL, Excel, or BI tools).

 Excellent written and verbal communication skills; comfortable engaging

stakeholders at multiple levels.

 Familiarity with Agile practices and backlog management.

Preferred qualifications

 Experience with legacy system rationalization, migration planning, or integration

mapping.

 Knowledge of insurance billing platforms (e.g., Majesco) or payments integrations

(OneInc, CollectOne, Adyen).