What are the responsibilities and job description for the Tier 2 Technician position at TriQuest Technologies?
- Do you have a passion for technology?
- Are you the "go-to" person for your friends and family when they have IT questions?
- Have you been working in an IT-support role for 2 years?
- Are you ready to join a growing IT company in Fort Worth?
Education and Certification Requirements:
- Bachelor’s degree (4-year degree is mandatory)
- A certification (required within 90 days of employment)
- Sec certification preferred
- Additional industry certifications a plus, but not required
- Commitment to ongoing learning—4 hours weekly—throughout tenure
Job Overview:
Are you looking for a company that encourages technical growth? Each TriQuest team member dedicates over 200 hours to continuous professional development annually! Join a growing technology company and broaden your skills working within various company environments and industries as a Tier II Technician. Since 1997, TriQuest Technologies has provided reliable & secure IT solutions for Fort Worth-area businesses.
The Tier II Technician position demands an individual with experience working as a desktop support technician in the IT industry. Experience will include familiarity with triaging support desk calls, using a support desk ticketing system, troubleshooting, desktop deployments, VOIP, network management, multi-factor, and documentation. The Tier II role requires a great communicator who can easily and instantly switch from speaking with a Microsoft expert to an Outlook novice, communicating with a variety of personalities while maintaining a calm and personable demeanor.
Bachelor’s degree, A certification (within 90 days), and minimum 2 years’ relevant experience are required for the Tier II position.
Role Responsibilities:
- Provide day-to-day support desk related end-user requests, submitted incidents, and monitored events
- Perform root-cause analysis, develop solutions with team members, and assist or oversee remediation
- Troubleshoot and resolve desktop technical incidents
- Diagnose and resolve network connectivity issues
- Workstation and application maintenance
- Assist users with configuring their personal mobile devices to enhance their network experiences
- Update requests in the service desk application including customer contact information, work logs, and knowledge database
- Update desktop applications, security patches, etc.
- Hardware warranty maintenance: replace failing or damaged parts
- Update computer images with current revisions of software, including updates and patches
- Conduct routine desktop maintenance
- Monitor system performance
- Escalate issues, as warranted
- Complete other tasks, as needed
For more information about TriQuest Technologies, please visit our website careers page and our Linkedin Life page, life at TriQuest.