Application Support Analyst – Healthcare IT

Location: Remote (Rochester, MN)

Employment Type: Full-Time Consultant

Join Trissential and Make a Meaningful Impact in Healthcare IT

Are you a systems analyst who thrives on solving complex technical challenges and supporting mission-critical healthcare applications? Trissential is hiring an Application Support Analyst to join our client’s Image Management Systems unit. You’ll be responsible for triaging and resolving ServiceNow tickets, maintaining application functionality, and collaborating virtually with technical teams across multiple sites. If you’re passionate about healthcare IT and want to work remotely with a supportive team, this is the opportunity for you!

What’s in It for You?

• Purpose-Driven Work– Support healthcare systems that directly impact patient outcomes
• Collaborative Culture– Join a team that values clear communication, initiative, and technical excellence
• Professional Growth– Gain exposure to both custom and vendor-supplied applications in a healthcare setting
  
  

Your Role & Responsibilities

• Triage and resolve incoming ServiceNow tickets related to supported applications
• Evaluate alternative technical approaches and present recommendations to leadership
• Maintain and support multiple systems or complex software applications across client sites
• Produce and maintain documentation including system requirements, designs, and resource inventories
• Collaborate virtually with colleagues across departments and client practices
• Interface with vendor support teams to ensure proper escalation during outages
• Provide technical leadership and act as a liaison to client departments and vendors
• May be required to provide 24/7 on-call support
  
  

Skills & Experience You Should Possess

• Proven experience in systems analysis and problem-solving
• Strong communication skills and ability to represent unit standards
• Experience working directly with customers in a technical support capacity
• Ability to work independently and manage multiple complex tasks
• Exposure to both custom-developed and vendor-supplied applications
• Familiarity with system design principles and software development methodologies
• Healthcare IT experience highly desired
  
  

Bonus Points If You Have

• Experience supporting applications within a healthcare environment
• Project management experience and ability to lead initiatives
• Strong documentation and meeting management skills
  
  

Education & Certifications You Need

Required

• Bachelor’s degree and 3 years of experience (including 1 year technical experience) OR
• Associate’s degree and 7 years of experience (including 1 year technical experience)
  
  

Preferred

• Master’s degree in a relevant field
  
  

What We Offer

At Trissential, we’re committed to building a team of experts who thrive in dynamic environments and make a real impact. By joining our client’s team, you’ll enjoy:

• Competitive Salary – You choose the model that works best for you, both with company sponsored benefits! Up to $99,800 annually or $56 per hour, based on skills and experience
• Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching
• Paid Time Off – Both compensation models offer paid time away from work
• Remote Work Model – 100% remote with equipment provided
• Career Development – Access to training, certifications, and leadership opportunities
• Supportive Team Culture – Work with a team that values continuous learning and growth
  
  

Please note: This role is only open to candidates authorized to work in the United States.

Ready to be part of something exciting?

Apply today and take the next step in your career as an Application Support Analyst with Trissential!