What are the responsibilities and job description for the Leasing Professional position at Triton Investments Inc?
LEASING PROFESSIONAL
REQUIREMENTS
Professional presence and appearance.
High School diploma.
Possess the ability to read, comprehend, and follow moderately complicated verbal and/or written instructions in English.
Organized, capable of maintaining records, basic arithmetical calculation and able to effectively communicate with residents, staff, investors, and suppliers/vendors.
Possess proven customer service skills.
Ability to develop strong interpersonal relationships with co-workers, residents, officers, and vendors. Have the skill of working closely with different people, different nationalities, different abilities etc.
Spanish speaking is preferred but not necessary.
He/she/they should be able to lift 25lbs and walk the property and several stairs daily.
GENERAL OFFICE DUTIES:
- Prepare for the office where covering.
- Open/Close office, model, amenities as per Triton’s standards (clocking in/out, timely, cleanliness office ready etc.). Check leasing route.
- Retrieve and take care of messages, work orders and requests.
- Meet and greet prospects, vendors, and residents.
RENT COLLECTION:
- Keep payments, notes on ledgers accurate and secure.
- Charge late fees when applicable. No exceptions.
- Assist Manager with rent collection and delinquent money.
- Double check notes on ledgers if in bankruptcy or no checks allowed
LEASING:
- Respond quickly to all traffic (walk-in, phone calls, and computer traffic)
- Show model, amenities, and community.
- Learn about and visit competitors
- Learn and use Key systems.
- New resident orientation:
- Set up new move in on resident portal.
- Set up renter’s insurance.
- Review/sign lease and review community rules.
- Show/discuss apartment and community features.
ADVERTISING:
- Update ads, property vacancy advertisement, signs, and banners.
- Request change of ads through Regional Property Manager and Marketing team.
- Audit and update all on-line advertising weekly.
- Perform outreach marketing as instructed.
- Assist with social media and newsletters
COMPUTER WORK:
- Maintain move in-, RIS- and Insurance info.
- Update all vacancy, traffic, and competitors reports.
- Prepare all apartments and move-in packages.
MOVE -OUT PROCESS:
- Assist Managers in and after the move out process including inspections.
GENERAL OFFICE WORK:
- Promptly assist in resident relations: neighbor problems, parking problems, amenity problems etc. if managers are unavailable.
- Attend weekly or bi/weekly meetings with the whole staff.
- Prepare and participate in LRO calls when needed
- Attend manager’s meetings and trainings in various locations.
