Field Service Engineer

WE HAVE AN EXCITING OPPORTUNITY FOR A FIELD SERVICE TECHNICIAN IN THE LASER INDUSTRY.   THIS IS THE PERFECT ROLE FOR TECHNICAL OR TRADE SCHOOL STUDENTS AND GRADUATES.

LOCATED IN PLYMOUTH MI, TROTEC LASER is a leading international provider of advanced, high-speed laser equipment for cutting, engraving, and industrial marking. With the broadest product line on the market, Trotec systems are used to cut, engrave or mark a wide range of materials including wood, paper, metal, acrylic, leather, stone, plastics, and more.  The company's extensive line of quality laser systems, coupled with its unmatched service and support offerings, have made Trotec one of the industry's leading resources for computer controlled engraving equipment and marking systems. Trotec highly values innovation and R&D; in fact, over a decade ago Trotec developed the world's first laser system that combines CO2 and fiber laser technology in one machine. www.youtube.com/@TrotecLaserEngraving

Website

www.troteclaser.com

Responsibilities:

• Provide exceptional customer service and interact with customers clearly and professionally.   
• Use visual clues, computer programs, and diagnostic tools to diagnose machine difficulties.   
• Use electrical and electronic knowledge to troubleshoot and solve issues.   
• Interface with cross-functional work teams such as applications, sales, and customer service.   
• Submit organized and well-documented service reports for each repair.   
• Help to develop or adjust existing technical documentation.   
• Work as required with minimal supervision in compliance with all safety requirements.   
• Must be able to lift 70 pounds without aid.   
• Diagnose system problems and correct or advise on operational or repair issues via onsite visit, email, phone, and other electronic communication in a timely and professional manner.   
• Ability to perform at a high level during difficult high-pressure situations.   
• Provide operational, applications, and maintenance training to customers.   
• Install and configure hardware and software upgrades.   
• Ability to create designs and graphics in CorelDraw and Adobe Illustrator.   
• Other duties as assigned.

Skills and Experience:

• Customer focused
• Self-starter
• Great listening skills
• Strong mechanical and electrical aptitude and knowledge
• Ability to read electrical diagrams and mechanical drawings
• Detail-oriented with excellent analytical and organizational skills
• Strong computer skills
• Excellent communication skills (oral and written)
• Effective troubleshooting skills
• Knowledge of laser systems CO2 and/or fiber
• Proficient in one or more graphic design and/or Cad/Cam software packages such as Corel Draw, Adobe Illustrator, AutoCAD, Alpha CAM, Master CAM or similar
• Able to work independently and efficiently to meet deadlines
• Able to promptly answer support-related email and phone calls
• Self-motivated, detail-oriented and organized
• Salesforce experience is a plus

Experience/Education:

• Associate's program or technical school degree in Engineering principles or a suitable combination of education and work experience.   
• Experience in computer software, file management, electronics, digital circuits, wiring, and mechanics is helpful.   
• Well-mannered, able to work with all different types of customers.   
• Must have and maintain a clean and valid driver's license and record.