Human Resources Assistant

Summary: The Senior HR and Training Administrator is responsible for providing comprehensive support for day-to-day human resources and training operations. This role ensures the effective and accurate management of HRIS data, payroll processing, recruitment, benefits administration, employee development, and internal HR communications. Acting as a liaison between HR and all departments, the incumbent delivers people-focused services that support the organization’s goals and enhance the employee’s experience. Success in this role requires excellent communication skills, strong attention to detail, a proactive mindset, and a passion for talent development and operational excellence.

Essential Duties and Responsibilities include the following - Other duties may be assigned.:

Talent Acquisition & Workforce Planning

• Manage full-cycle recruitment processes in coordination with HR and department leaders.

• Maintain and update job postings across internal and external job boards.

• Screen and prequalify candidates, schedule interviews, and coordinate job fair participation.

• Prepare and send offer letters, guide candidates through pre-employment checks and onboarding.

• Deliver new hire orientation and assist with onboarding logistics.

• Track new hire milestones (30/60/90-day reviews) and conduct stay interviews.

• Support headcount tracking and reporting.

• Manage the NMLS for positions requiring licensing.

Benefits Administration

• Assist with benefits communication and support during the annual open enrollment period.

• Respond to Employee's benefit inquiries, ensuring accurate and timely guidance.

• Facilitate enrollment for health, supplemental, and retirement benefits.

• Support FMLA, ADA, and other leave processes as a backup.

• Coordinate wellness initiatives and employee health programs.

HRIS & Payroll Support

• Maintain accurate and up-to-date employee data in the HRIS.

• Support payroll and timekeeping processes as needed.

• Generate personnel actions and obtain appropriate approvals via the HRIS.

• Manage records for compliance-related reports (EEO, AAP, OSHA, etc.).

• Assist with employee data changes.

Administer Tropical Employee Recognition Programs - Tropical Service Champion, Anniversary Awards and On-the-Spot Bonus

• Coordinate committee meetings and participation,

• Gather and present the nominations to the committee

• Communicate the announcements of the winners.

• Oversee the coordination of Service Anniversary awards and on the spot via the recognition system.

• Oversee the ordering gifts for employee events (births, and bereavement) and appropriate distribution of these gifts.

HR Programs & Communication

• Manage employee recognition programs, including the management of recognition system of the internal recognition program (e.g., Tropical Service Champion, Anniversaries, on the spot bonuses, etc.).

• Coordinate ordering and distribution of uniforms.

• Maintain HR intranet content, calendars, and any related HR and Training content.

• Support employee engagement initiatives and cultural programs.

• Conduct and analyze exit interviews; recommend improvements for retention.

Training & Development

• Assist with the planning, delivery, and tracking of training and compliance programs.

• Assist in developing career development and succession planning strategies.

• Present and facilitate internal training sessions; track and evaluate program effectiveness.

• Maintain training schedules, attendance records, and documentation.

• Collaborate with internal stakeholders and external vendors for seamless training delivery.

Special Projects & Continuous Improvement

• Oversee exit interviews and provide insights to improve retention.

• Identify trends and recommend improvements in recruitment, employee relations, and benefits.

• Participate in cross-functional HR and training projects.

• Contribute to strategic initiatives and continuous process enhancements.

• Maintain cost control awareness and identify opportunities for efficiency and savings.

Compliance:

• BSA Compliance - every employee is required to uphold the credit union’s compliance with the Bank Secrecy Act and anti-money laundering policies and procedures. Specific functions within TFCU will take into consideration the awareness of unusual or suspicious activity that is relevant to the department.

• In addition to any other assigned training courses, online BSA and OFAC courses must be completed at least annually, as made available by the Training and/or Compliance Departments.

• Maintains comprehensive knowledge of the Bank Secrecy Act, Customer Identification Program, USA Patriot Act, OFAC, Fair Lending and Credit Card Act.

• Comply with all TFCU policies and procedures to ensure compliance with such regulations.

Performs other duties as required with or without accommodation.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Excellent interpersonal, organizational, problem-solving and analytical skills.

• Excellent verbal and written communication skills to build relationships to serve our employees throughout the organization, and external vendors and outside resources effectively.

• Must work well in a team and collaborate with other departments, managers, and our Sr. Leadership.

• Must possess flexibility, initiative, detailed, and excellent organizational skills with the ability to handle multiple simultaneous projects, consistent follow-up, meet demanding deadlines, and adjust to sudden changes in workflow.

• Must be able to understand the urgency of tasks performed and the impact on the employee and the organization.

• Strategic thinker with the ability to develop and execute innovative HR/Training strategies while adhering to employment related rules and regulations.

• An analytical mindset with the capability to gather and interpret data for tactical troubleshooting, problem solving and strategic decision-making.

• Must be able to present information in presentation format, forms, table and spreadsheets.

• Ability to lead meetings, initiate and implement multiple HR/Training projects.

• Ability to write reports, business correspondence, and assist with Employee Handbook.

• The ability to effectively present information and respond to questions from groups of managers, members, and outside resource partners.

• Comfortable and flexible working in a fast-paced, dynamic environment.

• Must demonstrate and prove ethical management of sensitive and confidential matters related to all HR activities.

• High attention to detail and ability to manage multiple priorities.

• Ability to handle sensitive information with discretion and integrity.

• Comfortable working in a fast-paced, evolving environment.

Education and/or Experience

• Bachelor’s degree in human resources management or business management.

• Five years or more proven, verifiable working experience in Human Resources, in either of the following human resource functions: Recruitment and Selection, Employment Benefits Administration and Training and Development.

• Working knowledge of Federal and State personnel laws, rules and regulations.

• Working knowledge of PC is utilizing MS Office – Outlook, Word, Excel, PowerPoint and Visio.

• Working knowledge of an HRIS database can either be Paylocity, UKG, or any related/similar software.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, sit and use hands to handle or touch. The employee is occasionally required to reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and ability to focus. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.