What are the responsibilities and job description for the Customer Sales and Service Representative position at Troy E. Jones Agency?
Job Description
We are seeking a dynamic and customer-focused Customer Sales and Service Representative to join our team. This role is pivotal in driving sales growth and ensuring exceptional service delivery to our valued customers. The ideal candidate will possess strong communication skills, a passion for sales, and a commitment to providing outstanding customer experiences.
Salary: $36000.00 - $48000.00 per year
Benefits
Annual Base Salary Commission
Mon-Fri Schedule
Hands on Training
Paid Time Off (PTO)
Career Growth Opportunities
Retirement Plan
Responsibilities
Engage with customers through various channels (phone, email, in-person) to understand their needs and recommend suitable products or services.
Drive sales by identifying opportunities to upsell and cross-sell products.
Provide prompt, courteous, and effective support to resolve customer inquiries and issues.
Maintain comprehensive knowledge of company products, services, and promotions.
Process orders, handle billing inquiries, and manage account information accurately.
Collaborate with team members to achieve sales targets and service goals.
Document customer interactions and feedback to improve service processes.
Requirements
High school diploma or equivalent; Bachelor's degree preferred.
Proven experience in sales, customer service, or a related role.
Excellent verbal and written communication skills.
Strong problem-solving abilities and attention to detail.
Proficiency in CRM software and Microsoft Office Suite.
Ability to work in a fast-paced environment and handle multiple tasks efficiently.
Company Description
Insurance Agency
Salary : $36,000 - $48,000