Patient Call Center Agent Spanish Speaking

Benefits : 401(k)

Paid time off

Training & development

Patient Call Center Agent Job Responsibilities and Duties :

• Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues
• Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
• Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
• Assisting in patient translation, if required
• Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
• Confirm patient visits for next day appointments
• Identify and escalate issues to management
• Complete daily call logs and reports
• Sorting and filing all incoming fax correspondence
• Other duties as assigned

Patient Call Center Agent Qualifications and Skills :

Benefits : 401(k)

Commuter benefits

401K

Bereavement leave

On-the-job training

Paid time off

Paid training

Promotional / growth opportunities

Full-time / Part-time opportunities

Job Types : Full-time, Part-time

Education :

High school or equivalent (Required)

Experience :

Customer Service in a medical setting : 1 year (Required)

Language : Spanish (Required)