What are the responsibilities and job description for the Patient Call Center Agent Spanish Speaking position at Tru Medical Management?
Benefits : 401(k)
Paid time off
Training & development
Patient Call Center Agent Job Responsibilities and Duties :
- Answer all incoming calls, and address patient’s inquiries, needs, complaints, or other issues
- Engage in active listening with callers, providing solutions and ensuring the patients are supported and valued
- Utilizing EMR system for patient demographic updates, prescription requests, and scheduling appointments
- Assisting in patient translation, if required
- Process all incoming voicemails and tasks to Front Desk Team Member, Providers, and Management accordingly
- Confirm patient visits for next day appointments
- Identify and escalate issues to management
- Complete daily call logs and reports
- Sorting and filing all incoming fax correspondence
- Other duties as assigned
Patient Call Center Agent Qualifications and Skills :
Benefits : 401(k)
Commuter benefits
401K
Bereavement leave
On-the-job training
Paid time off
Paid training
Promotional / growth opportunities
Full-time / Part-time opportunities
Job Types : Full-time, Part-time
Education :
High school or equivalent (Required)
Experience :
Customer Service in a medical setting : 1 year (Required)
Language : Spanish (Required)
