What are the responsibilities and job description for the Parts Counter Sales Representative - 2nd Shift position at Truck Centers, Inc.?
Company Description
For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.
Job Description
Are you great with people and possess mechanical or parts aptitude? Do you enjoy working in situations where no two days are the same and you can continually learn new things? TCI is looking for a customer-oriented Parts Counter Sales Representative. This role requires strong interpersonal skills to sell commercial vehicle and equipment parts to external customers in person or over the phone.
This position will work 2nd shift.
WHAT WE OFFER:
- 401(k) with company match
- Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
- Paid time off including paid volunteer time
- Disability insurance
- FSA and HSA options
- Company paid Life and AD&D insurance
- Maternity leave
- Employee assistance program
- Wellness program
- Company paid uniforms
- Company paid boot allowance
- OEM and vendor certification training at no cost through our state-of-the-art Training Center at our Troy & South Bend campuses to maintain your certifications and obtain new ones
- Tool insurance at no cost
- Company-supplied specialty tooling
WHAT YOU'LL DO:
- Sell parts over the counter or on the phone in a dynamic, fast-paced environment.
- Use provided resources to look up parts and technical information, determine parts inventory, and locate stock in-house or within the greater TCI network in a timely manner.
- Execute all sales transactions accurately, thoroughly, and promptly per TCI policies including signatures, credit card verification, and customer identity.
- Promptly schedule orders for daily shipment, delivery, or customer pick-up.
- Issue credits for returned parts, ensuring that the original invoice or its reference number is available to verify purchase price.
- Routinely follow-up with customers on order status, estimates, or to provide routine sales calls to current and potential customer base.
- Accurately enter part numbers to determine parts costs on repair orders.
Qualifications
What We're Looking For:
- Must be able to pass a pre-employment background check, physical, and drug screen.
- High School Diploma or GED
- 2 years of experience of parts sales experience is highly preferred
- Thorough knowledge of basic computer operations and inventory control systems
- Demonstrated customer service and communication skills
- Strong organization skills that reflect the ability to perform and prioritize multiple projects seamlessly with excellent attention to detail and a solution-focused outlook
- Ability to lift or move up to 80 lbs. unassisted
Additional Information
Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status.
We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits. In additional to multiple comprehensive healthcare packages including medical, dental, vision, and prescription coverage, we offer a flexible spending accounts for healthcare costs or dependent care, company paid life insurance, voluntary life insurance, disability insurance, AD&D coverage, 401(k) retirement plan with company match, health and wellness incentive programs, training and career development opportunities, alternative work arrangements, volunteer time off, tiered PTO system, service awards, competitive salary, uniforms, and a family-first, team environment.
