EHR Trainer

JOB SUMMARY :

The EHR Trainer organizes and facilitates training and provides health systems support. Assists with organizing and maintaining training and support content, manuals, and FAQs. Executes all duties as assigned.

PRIMARY FUNCTIONS

• Organize and facilitate EMR training during orientation for new hires.
• Serves as an instructor for EMR and Practice Management education.
• Assist with maintenance and upkeep of new hire training content, manuals, and FAQs.
• Assist in creating and upkeep of educational videos and handouts for workflows.
• Gathers and analyzes progress and results from training programs and prepares reports on findings.
• Assist with software implementation, updates, and special projects as required.
• Responds to request for training support assistance in person, via phone, or electronically through the Ticket System.
• Research questions using available information resources.
• Advise users on appropriate actions
• Follow standard help desk procedures and phone etiquette.
• Log all help desk interactions. Update the Ticket System at all times.
• Redirect problems to appropriate resources.
• Identify and escalate situations requiring urgent attention.
• Apply diagnostic techniques to identify problems, investigate root causes, and recommend appropriate solutions.
• Stay current with system information, changes, and updates based on current equipment and software needs.
• Appropriately maintain department files.
• Assure good communication and coordination exists between True Health and its agencies, vendors, and the general public; provide assistance and support as needed.
• Assure EHR functions are followed in accordance with established standards, policies, and procedures.
• Assume ownership of user issues and strive to provide excellent services to all staff.
• Other responsibilities as assigned.

EDUCATION AND EXPERIENCE

KNOWLEDGE, SKILLS, AND ABILITIES

ADDITIONAL QUALIFICATIONS

REPORTING RELATIONSHIP

PHYSICAL REQUIREMENTS